{"id":10335,"date":"2018-02-06T21:26:36","date_gmt":"2018-02-06T20:26:36","guid":{"rendered":"https:\/\/actricity.attentis.ch\/wissen\/"},"modified":"2025-04-16T14:19:28","modified_gmt":"2025-04-16T12:19:28","slug":"base-de-connaissances-knowledge-base","status":"publish","type":"page","link":"https:\/\/actricity.com\/fr\/nos-solutions\/autres-modules\/base-de-connaissances-knowledge-base\/","title":{"rendered":"Base de connaissances \/ Knowledge base"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbHero\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbcircular\u00a0\u00bb background_color_gradient_direction_radial=\u00a0\u00bbtop left\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bbrgba(40,40,40,0.79) 0%|rgba(40,40,40,0.86) 100%\u00a0\u00bb background_color_gradient_overlays_image=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(40,40,40,0.79)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(40,40,40,0.86)\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/actricity.com\/wp-content\/uploads\/2018\/02\/actricity_erp_crm_194921455.jpeg\u00a0\u00bb min_height=\u00a0\u00bb500px\u00a0\u00bb height=\u00a0\u00bb500px\u00a0\u00bb max_height=\u00a0\u00bb500px\u00a0\u00bb custom_margin=\u00a0\u00bb||||false\u00a0\u00bb custom_padding=\u00a0\u00bb5vw||5vw||true|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bbRubik|700|||||||\u00a0\u00bb header_font_size=\u00a0\u00bb64px\u00a0\u00bb header_line_height=\u00a0\u00bb1.1em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px|\u00a0\u00bb custom_padding=\u00a0\u00bb|||16px\u00a0\u00bb text_font_size_tablet=\u00a0\u00bb14px\u00a0\u00bb text_font_size_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb44px\u00a0\u00bb header_font_size_phone=\u00a0\u00bb32px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1>Base de connaissances \/ Knowledge base dans<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb40px\u00a0\u00bb text_line_height=\u00a0\u00bb1.6em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb max_width=\u00a0\u00bb800px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb20px||20px||true\u00a0\u00bb text_font_size_tablet=\u00a0\u00bb18px\u00a0\u00bb text_font_size_phone=\u00a0\u00bb\u00a0\u00bb text_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"color: #ff9900;\">ACTI<\/span>ERP<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f7f7f7&Prime; custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb80%\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][lwp_divi_breadcrumbs home_text=\u00a0\u00bbPage d&rsquo;accueil\u00a0\u00bb font_icon=\u00a0\u00bb&#x4b;||divi||400&Prime; use_custom_home_link=\u00a0\u00bboff\u00a0\u00bb link_color=\u00a0\u00bb#333333&Prime; current_text_color=\u00a0\u00bb#f2913c\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][\/lwp_divi_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbRubik|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb42px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb36px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: left;\">Collecter &#038; structurer les connaissances au sein de l&rsquo;entreprise <\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_4_text_color=\u00a0\u00bb#f2913c\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||2%||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h4>Base de connaissances de l&rsquo;entreprise<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<div class=\"el-content uk-panel uk-margin-top\">\n<p>La qualit\u00e9 de service est un objectif de tout responsable d&rsquo;entreprise.<\/p>\n<p>Avec Actricity-Knowledge, vous structurez et mettez la documentation existante \u00e0 disposition et posez les bases de la construction d&rsquo;une base de connaissances plus \u00e9labor\u00e9e. Gr\u00e2ce \u00e0 la base de connaissance, les erreurs ou questions connues et r\u00e9currentes peuvent \u00eatre sauvegard\u00e9es avec leurs r\u00e9ponses respectives. Des informations utiles peuvent \u00eatre publi\u00e9es sur des sujets importants et des contributions pr\u00e9cieuses de diff\u00e9rents porteurs de connaissances peuvent ainsi \u00eatre recueillies et ajout\u00e9es. De tels forums peuvent apporter des solutions tr\u00e8s efficaces en un temps tr\u00e8s court. La qualit\u00e9 de service s&rsquo;am\u00e9liore et les temps de solutionnement des interventions SAV par exemple se r\u00e9duisent.<\/p>\n<p>Syst\u00e8me de gestion des connaissances d&rsquo;Actricity :<\/p>\n<ul>\n<li>Stockage structur\u00e9 des connaissances dans une base de donn\u00e9es unique<\/li>\n<li>Stockage structure des connaissances sous diff\u00e9rentes formes si n\u00e9cessaire (documents, images, vid\u00e9os &#8230;)<\/li>\n<li>D\u00e9pannage efficace gr\u00e2ce \u00e0 la multiplication des informations dans la base de connaissances<\/li>\n<li>Identification des points critiques et classification des solutions<\/li>\n<li>Sauvegarde de connaissances-cl\u00e9s au sein de l&rsquo;entreprise<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbTestimonials\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; background_color=\u00a0\u00bb#f7f7f7&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbRubik|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb42px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb36px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>Ce qu&rsquo;en disent nos clients <\/h2>\n<p>[\/et_pb_text][et_pb_divider divider_position=\u00a0\u00bbcenter\u00a0\u00bb divider_weight=\u00a0\u00bb5px\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; max_width=\u00a0\u00bb50px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/actricity.com\/wp-content\/uploads\/2018\/02\/thumb_295_50_001_aebi_schmidt_group_digital_pz_coloured9027.png\u00a0\u00bb title_text=\u00a0\u00bbthumb_295_50_001_aebi_schmidt_group_digital_pz_coloured9027&Prime; align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb width=\u00a0\u00bb50%\u00a0\u00bb custom_margin=\u00a0\u00bb||20px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb80px||40px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_testimonial portrait_url=\u00a0\u00bbhttps:\/\/actricity.com\/wp-content\/uploads\/2024\/05\/stars-5.png\u00a0\u00bb quote_icon=\u00a0\u00bboff\u00a0\u00bb portrait_width=\u00a0\u00bb153px\u00a0\u00bb portrait_height=\u00a0\u00bb26px\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; body_font=\u00a0\u00bb||||||||\u00a0\u00bb body_text_align=\u00a0\u00bbcenter\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb body_line_height=\u00a0\u00bb1.8em\u00a0\u00bb background_color=\u00a0\u00bb#ffffff\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||40px||false|false\u00a0\u00bb box_shadow_style_image=\u00a0\u00bbpreset1&Prime; box_shadow_vertical_image=\u00a0\u00bb0px\u00a0\u00bb box_shadow_blur_image=\u00a0\u00bb0px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3>Le succ\u00e8s : processus all\u00e9g\u00e9s, base de connaissances coh\u00e9rente<\/h3>\n<p>\u00ab\u00a0Tant en interne que du c\u00f4t\u00e9 des clients, le portail CRM d&rsquo;Actricity a \u00e9t\u00e9 tr\u00e8s bien accueilli : aujourd&rsquo;hui, plus de 70 % des commandes de pi\u00e8ces d\u00e9tach\u00e9es et 80 % des demandes de garantie sont trait\u00e9es en ligne. Plus de 100 concessionnaires utilisent le syst\u00e8me quotidiennement, et les processus relatifs aux pi\u00e8ces de rechange et aux services ont \u00e9t\u00e9 r\u00e9duits de pr\u00e8s de 30 %. En utilisant de mani\u00e8re optimale l&rsquo;ensemble des connaissances de toutes les parties impliqu\u00e9es dans les processus clients, Aebi Schmidt est en mesure de compenser les inconv\u00e9nients structurels vis-\u00e0-vis de ses concurrents internationaux et d&rsquo;enregistrer une belle plus-value dans le domaine de l&rsquo;apr\u00e8s-vente.\u00a0\u00bb[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/actricity.com\/wp-content\/uploads\/2018\/02\/ingeno.png\u00a0\u00bb title_text=\u00a0\u00bbingeno\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb width=\u00a0\u00bb50%\u00a0\u00bb custom_margin=\u00a0\u00bb||20px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb40px||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_testimonial portrait_url=\u00a0\u00bbhttps:\/\/actricity.com\/wp-content\/uploads\/2024\/05\/stars-5.png\u00a0\u00bb quote_icon=\u00a0\u00bboff\u00a0\u00bb portrait_width=\u00a0\u00bb153px\u00a0\u00bb portrait_height=\u00a0\u00bb26px\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; body_font=\u00a0\u00bb||||||||\u00a0\u00bb body_text_align=\u00a0\u00bbcenter\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb body_line_height=\u00a0\u00bb1.8em\u00a0\u00bb background_color=\u00a0\u00bb#ffffff\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||40px||false|false\u00a0\u00bb box_shadow_style_image=\u00a0\u00bbpreset1&Prime; box_shadow_vertical_image=\u00a0\u00bb0px\u00a0\u00bb box_shadow_blur_image=\u00a0\u00bb0px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h3>Le bon cap<\/h3>\n<p>\u00ab\u00a0Notre entreprise a \u00e9t\u00e9 fond\u00e9e sur une solution que nous avons d\u00e9velopp\u00e9e nous-m\u00eames il y a plus de 15 ans et qui d\u00e9pendait fortement des personnes. Au d\u00e9part d&rsquo;un collaborateur, des connaissances importantes \u00e9taient perdues. Nous ne voulions pas d&rsquo;un affaiblissement de notre syst\u00e8me pour cette raison. C&rsquo;est pourquoi nous avons d\u00e9cid\u00e9 d&rsquo;opter pour une solution externe.\u00a0\u00bb[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/actricity.com\/wp-content\/uploads\/2018\/02\/Actricity_BaseDeConnaissances-1.png\u00a0\u00bb title_text=\u00a0\u00bbActricity_BaseDeConnaissances\u00a0\u00bb show_in_lightbox=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbRubik|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb42px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb36px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: left;\">La gestion centralis\u00e9e de la base de connaissances d&rsquo;Actricity<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<div class=\"el-content uk-panel uk-margin-top\">\n<p>La gestion des connaissances d&rsquo;Actricity est une fonctionnalit\u00e9 transversale primordiale de l&rsquo;application. Elle est disponible pour tous les modules et dans tous les processus. Les connaissances peuvent \u00eatre g\u00e9r\u00e9es de mani\u00e8re structur\u00e9e et li\u00e9es \u00e0 tout document.<\/p>\n<p>Les supports g\u00e9n\u00e9raux, tels que les documents de formation, les manuels, les FAQ, les documents relatifs aux processus (descriptions de processus, directives, mod\u00e8les, listes de contr\u00f4le), les informations sp\u00e9cifiques aux produits (descriptions d&rsquo;erreurs, solutions de contournement, descriptions des proc\u00e9dures correctives) ainsi que les connaissances sp\u00e9cifiques \u00e0 l&rsquo;\u00e9quipement\/installation d&rsquo;un client peuvent \u00eatre g\u00e9r\u00e9s comme des connaissances.<\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb1&Prime; specialty=\u00a0\u00bbon\u00a0\u00bb background_color_2=\u00a0\u00bb#FFFFFF\u00a0\u00bb background_size_1=\u00a0\u00bbcontain\u00a0\u00bb background_position_1=\u00a0\u00bbtop_left\u00a0\u00bb background_horizontal_offset_1=\u00a0\u00bb7%\u00a0\u00bb background_vertical_offset_1=\u00a0\u00bb8%\u00a0\u00bb padding_top_2=\u00a0\u00bb60px\u00a0\u00bb admin_label=\u00a0\u00bbAbout Us\u00a0\u00bb module_class=\u00a0\u00bb et_pb_specialty_fullwidth\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbcircular\u00a0\u00bb background_color_gradient_direction_radial=\u00a0\u00bbtop left\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bbrgba(12,12,12,0.4) 0%|rgba(12,12,12,0) 100%\u00a0\u00bb background_color_gradient_overlays_image=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(12,12,12,0.4)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(12,12,12,0)\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/actricity.com\/wp-content\/uploads\/2024\/09\/projekte.jpg\u00a0\u00bb background_size=\u00a0\u00bbcontain\u00a0\u00bb background_position=\u00a0\u00bbcenter_left\u00a0\u00bb background_horizontal_offset=\u00a0\u00bb0%\u00a0\u00bb inner_width=\u00a0\u00bb100%\u00a0\u00bb inner_width_tablet=\u00a0\u00bb100%\u00a0\u00bb inner_width_phone=\u00a0\u00bb100%\u00a0\u00bb inner_width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb inner_max_width=\u00a0\u00bb100%\u00a0\u00bb inner_max_width_tablet=\u00a0\u00bb100%\u00a0\u00bb inner_max_width_phone=\u00a0\u00bb100%\u00a0\u00bb inner_max_width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb0px|0px|0px|0px|true|false\u00a0\u00bb make_fullwidth=\u00a0\u00bbon\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_divider show_divider=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; height=\u00a0\u00bb240px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_divider][\/et_pb_column][et_pb_column type=\u00a0\u00bb2_3&Prime; specialty_columns=\u00a0\u00bb2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; background_color=\u00a0\u00bb#f7f7f7&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_row_inner custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb|8vw|45px|8vw|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbRubik|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb42px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb36px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>Les fonctionnalit\u00e9s de la base de connaissances <\/h2>\n<p>[\/et_pb_text][et_pb_divider divider_position=\u00a0\u00bbcenter\u00a0\u00bb divider_weight=\u00a0\u00bb5px\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; max_width=\u00a0\u00bb50px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||100px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px|8vw|0px|8vw|true|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column_inner saved_specialty_column_type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|0px||\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb padding_tablet=\u00a0\u00bb|0px||\u00a0\u00bb padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<ul>\n<li>Donn\u00e9es de connaissance sous de documents<\/li>\n<li>Donn\u00e9es de connaissance sous forme de structure<\/li>\n<li>Cat\u00e9gorisation de la connaissance<\/li>\n<li>Processus de qualification des connaissances<\/li>\n<li>Recherche des enregistrements de connaissances<\/li>\n<li>Stockage des \u00e9l\u00e9ments de connaissances dans une base unique<\/li>\n<li>Processus d&rsquo;am\u00e9lioration du produit, de l&rsquo;\u00e9quipement ou du SAV<\/li>\n<li>Application aux \u00e9quipements<\/li>\n<li>Partage des connaissances internes et externes<\/li>\n<li>Abonnement aux connaissances<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"\n<div>\n<p>    <img decoding=\"async\" src=\"https:\/\/actricity.com\/wp-content\/uploads\/2018\/02\/actricity_erp_crm_194921455.jpeg\" alt=\"Actricity, ERP und CRM \"><\/p>\n<h3>Wissensdatenbank \/ Knowledge Base<\/h3>\n<p>Actricity ERP \/ CRM<\/p>\n<\/div>\n<div>\n<h1>Wissen sammeln, strukturieren und ver\u00f6ffentlichen<\/h1>\n<p>Knowledge Management<\/p>\n<div>\n<p>Erfahrungen im Service geh\u00f6rt zu den aufregendsten, aber gleichwohl schwer erreichbaren Tr\u00e4umen jedes Servicemanagers. Mit Actricity-Knowledge k\u00f6nnen Sie pragmatisch anfangen, indem die bestehenden Servicedokumentationen klassifiziert und auf einfache Art zur Verf\u00fcgung gestellt werden. In einem weiteren Ausbauschritt k\u00f6nnen bekannte, wiederkehrende Fehler oder Fragen mit erprobten L\u00f6sungen und Antworten hinterlegt werden. Zu wichtigen Themen k\u00f6nnen Erfahrungen publiziert und wertvolle Beitr\u00e4ge von unterschiedlichen Wissenstr\u00e4gern gesammelt werden. Solche Foren k\u00f6nnen erstaunliche L\u00f6sungsans\u00e4tze in k\u00fcrzester Zeit herbeif\u00fchren.<\/p>\n<p>Actricity Wissensmanagementsystem:<\/p>\n<ul>\n<li>Strukturiertes Erfassen von Wissen \u00fcber alle Module hinweg<\/li>\n<li>Effiziente Fehlerbehebung \u00fcber Wissensabfrage<\/li>\n<li>Erkennen von kritischen Komponenten<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<h4>Was unsere Kunden sagen<\/h4>\n<div>\n<p>        <img decoding=\"async\" src=\"https:\/\/actricity.com\/wp-content\/uploads\/2018\/02\/thumb_295_50_001_aebi_schmidt_group_digital_pz_coloured9027.png\" alt=\"\"><\/p>\n<div>\n<h3>Der Erfolg: Schlanke Prozesse, konsistente Wissensbasis<\/h3>\n<p>Sowohl unternehmensintern als auch auf Kundenseite wurde das Actricity CRM Portal sehr gut angenommen: Heute werden \u00fcber 70 % der Ersatzteilbestellungen und 80 % der Garantieantr\u00e4ge online abgewickelt. \u00dcber 100 H\u00e4ndler nutzen t\u00e4glich das System, Ersatzteil- und Serviceprozesse wurden um bis zu 30% beschleunigt. Durch die optimale Nutzung des gesamten Wissens aller an den Kundenprozessen Beteiligten kann Aebi Schmidt seine strukturellen Nachteile gegen\u00fcber multinationalen Wettbewerbern kompensieren und eine wesentlich verbesserte Wertsch\u00f6pfung im After-Sales-Bereich realisieren.<\/p>\n<\/div>\n<\/div>\n<div>\n<p>        <img decoding=\"async\" src=\"https:\/\/actricity.com\/wp-content\/uploads\/2018\/02\/ingeno.png\" alt=\"\"><\/p>\n<div>\n<h3>Die richtige Weichen gestellt<\/h3>\n<p>\u00ab\u00a0Unser Unternehmen war auf eine vor \u00fcber 15 Jahren selbst entwickelte L\u00f6sung eingestellt, die stark personenabh\u00e4ngig war. Falls ein Mitarbeiter dann nicht mehr f\u00fcr uns arbeitet, geht f\u00fcr uns wichtiges Wissen verloren. Wir wollten nicht, dass ein System das Unternehmen schw\u00e4cht, nur weil es von Mitarbeitern abh\u00e4ngig war. Darum entschieden wir uns, eine externe L\u00f6sung anzustreben.\u00a0\u00bb<\/p>\n<\/div>\n<\/div>\n<p>\n    <a href=\"index.php?Itemid=322\">Ich m\u00f6chte eine zugeschnittene Demo anfordern<\/a>\n<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/actricity.com\/wp-content\/uploads\/2018\/02\/Actricity_Wissen003.png\" alt=\"\"><\/p>\n<div>\n<h3>Wissensmanagement zentral verwalten in Actricity<\/h3>\n<div>\n<p>Das Wissensmanagement von Actricity ist ein zentrales und \u00fcbergreifendes Men\u00fc und steht in allen Modulen und Prozessen zur Verf\u00fcgung. Wissen kann strukturiert verwaltet und mit beliebigen Dokumenten verkn\u00fcpft werden.<\/p>\n<p>Als Wissen k\u00f6nnen allgemeine Hilfsmittel wie <strong>Schulungsunterlagen, Handb\u00fccher, FAQs, prozessrelevante Dokumente<\/strong> (Prozessbeschreibungen, Richtlinien, Vorlagen, Checklisten), <strong>produktspezifische Informationen<\/strong> (Fehlerbeschreibungen, Workarounds, Korrekturanweisungen) sowie spezifisches Wissen<strong> zu einer Kundeninstallation<\/strong> verwaltet werden.<\/p>\n<h4>Ein Wissensportal f\u00fcr all Ihre Unternehmensprojekte.<\/h4>\n<\/div>\n<\/div>\n<div>\n<h3>Funktionen im Wissen<\/h3>\n<div>\n<div class=\"uk-margin-medium\">\n<ul class=\"uk-list\">\n<li><img decoding=\"async\" class=\"uk-margin-small-right uk-text-primary\" src=\"\/images\/yootheme\/pricing-check.svg\" uk-svg=\"\" \/>Wissensdaten mit beliebiger Struktur und Dokumenten<\/li>\n<li><img decoding=\"async\" class=\"uk-margin-small-right uk-text-primary\" src=\"\/images\/yootheme\/pricing-check.svg\" uk-svg=\"\" \/>\u0001Wissenskategorien<\/li>\n<li><img decoding=\"async\" class=\"uk-margin-small-right uk-text-primary\" src=\"\/images\/yootheme\/pricing-check.svg\" uk-svg=\"\" \/>Wissensqualifizierungsprozess<\/li>\n<li><img decoding=\"async\" class=\"uk-margin-small-right uk-text-primary\" src=\"\/images\/yootheme\/pricing-check.svg\" uk-svg=\"\" \/>Produkt \/ Objekt Verbesserungsprozess<\/li>\n<li><img decoding=\"async\" class=\"uk-margin-small-right uk-text-primary\" src=\"\/images\/yootheme\/pricing-check.svg\" uk-svg=\"\" \/>Potenzielle Anwendung auf Objekte<\/li>\n<li><img decoding=\"async\" class=\"uk-margin-small-right uk-text-primary\" src=\"\/images\/yootheme\/pricing-check.svg\" uk-svg=\"\" \/>Direkte Anwendung auf Objekte<\/li>\n<li><img decoding=\"async\" class=\"uk-margin-small-right uk-text-primary\" src=\"\/images\/yootheme\/pricing-check.svg\" uk-svg=\"\" \/>Mit Einsatzvorlagen und Kulanzregelung verkn\u00fcpft<\/li>\n<li><img decoding=\"async\" class=\"uk-margin-small-right uk-text-primary\" src=\"\/images\/yootheme\/pricing-check.svg\" uk-svg=\"\" \/>Interne und externe Teilhaber an Wissen<\/li>\n<li><img decoding=\"async\" class=\"uk-margin-small-right uk-text-primary\" src=\"\/images\/yootheme\/pricing-check.svg\" uk-svg=\"\" \/>Wissens-Abonnement<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":10376,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<div>\r\n\r\n<img src=\"https:\/\/actricity.attentis.ch\/wp-content\/uploads\/2018\/02\/actricity_erp_crm_194921455.jpeg\" alt=\"Actricity, ERP und CRM \" \/>\r\n<h3>Wissensdatenbank \/ Knowledge Base<\/h3>\r\nActricity ERP \/ CRM\r\n\r\n<\/div>\r\n<div>\r\n<h1>Wissen sammeln, strukturieren und ver\u00f6ffentlichen<\/h1>\r\nKnowledge Management\r\n<div>\r\n\r\nErfahrungen im Service geh\u00f6rt zu den aufregendsten, aber gleichwohl schwer erreichbaren Tr\u00e4umen jedes Servicemanagers. Mit Actricity-Knowledge k\u00f6nnen Sie pragmatisch anfangen, indem die bestehenden Servicedokumentationen klassifiziert und auf einfache Art zur Verf\u00fcgung gestellt werden. In einem weiteren Ausbauschritt k\u00f6nnen bekannte, wiederkehrende Fehler oder Fragen mit erprobten L\u00f6sungen und Antworten hinterlegt werden. Zu wichtigen Themen k\u00f6nnen Erfahrungen publiziert und wertvolle Beitr\u00e4ge von unterschiedlichen Wissenstr\u00e4gern gesammelt werden. Solche Foren k\u00f6nnen erstaunliche L\u00f6sungsans\u00e4tze in k\u00fcrzester Zeit herbeif\u00fchren.\r\n\r\nActricity Wissensmanagementsystem:\r\n<ul>\r\n \t<li>Strukturiertes Erfassen von Wissen \u00fcber alle Module hinweg<\/li>\r\n \t<li>Effiziente Fehlerbehebung \u00fcber Wissensabfrage<\/li>\r\n \t<li>Erkennen von kritischen Komponenten<\/li>\r\n<\/ul>\r\n<\/div>\r\n<\/div>\r\n<h4>Was unsere Kunden sagen<\/h4>\r\n<div>\r\n\r\n<img src=\"https:\/\/actricity.attentis.ch\/wp-content\/uploads\/2018\/02\/thumb_295_50_001_aebi_schmidt_group_digital_pz_coloured9027.png\" alt=\"\" \/>\r\n<div>\r\n<h3>Der Erfolg: Schlanke Prozesse, konsistente Wissensbasis<\/h3>\r\nSowohl unternehmensintern als auch auf Kundenseite wurde das Actricity CRM Portal sehr gut angenommen: Heute werden \u00fcber 70 % der Ersatzteilbestellungen und 80 % der Garantieantr\u00e4ge online abgewickelt. \u00dcber 100 H\u00e4ndler nutzen t\u00e4glich das System, Ersatzteil- und Serviceprozesse wurden um bis zu 30% beschleunigt. Durch die optimale Nutzung des gesamten Wissens aller an den Kundenprozessen Beteiligten kann Aebi Schmidt seine strukturellen Nachteile gegen\u00fcber multinationalen Wettbewerbern kompensieren und eine wesentlich verbesserte Wertsch\u00f6pfung im After-Sales-Bereich realisieren.\r\n\r\n<\/div>\r\n<\/div>\r\n<div>\r\n\r\n<img src=\"https:\/\/actricity.attentis.ch\/wp-content\/uploads\/2018\/02\/ingeno.png\" alt=\"\" \/>\r\n<div>\r\n<h3>Die richtige Weichen gestellt<\/h3>\r\n\"Unser Unternehmen war auf eine vor \u00fcber 15 Jahren selbst entwickelte L\u00f6sung eingestellt, die stark personenabh\u00e4ngig war. Falls ein Mitarbeiter dann nicht mehr f\u00fcr uns arbeitet, geht f\u00fcr uns wichtiges Wissen verloren. Wir wollten nicht, dass ein System das Unternehmen schw\u00e4cht, nur weil es von Mitarbeitern abh\u00e4ngig war. Darum entschieden wir uns, eine externe L\u00f6sung anzustreben.\"\r\n\r\n<\/div>\r\n<\/div>\r\n<a href=\"index.php?Itemid=322\">Ich m\u00f6chte eine zugeschnittene Demo anfordern<\/a>\r\n\r\n<img src=\"https:\/\/actricity.attentis.ch\/wp-content\/uploads\/2018\/02\/Actricity_Wissen003.png\" alt=\"\" \/>\r\n<div>\r\n<h3>Wissensmanagement zentral verwalten in Actricity<\/h3>\r\n<div>\r\n\r\nDas Wissensmanagement von Actricity ist ein zentrales und \u00fcbergreifendes Men\u00fc und steht in allen Modulen und Prozessen zur Verf\u00fcgung. Wissen kann strukturiert verwaltet und mit beliebigen Dokumenten verkn\u00fcpft werden.\r\n\r\nAls Wissen k\u00f6nnen allgemeine Hilfsmittel wie <strong>Schulungsunterlagen, Handb\u00fccher, FAQs, prozessrelevante Dokumente<\/strong> (Prozessbeschreibungen, Richtlinien, Vorlagen, Checklisten), <strong>produktspezifische Informationen<\/strong> (Fehlerbeschreibungen, Workarounds, Korrekturanweisungen) sowie spezifisches Wissen<strong> zu einer Kundeninstallation<\/strong> verwaltet werden.\r\n<h4>Ein Wissensportal f\u00fcr all Ihre Unternehmensprojekte.<\/h4>\r\n<\/div>\r\n<\/div>\r\n<div>\r\n<h3>Funktionen im Wissen<\/h3>\r\n<div>\r\n<div class=\"uk-margin-medium\">\r\n<ul class=\"uk-list\">\r\n \t<li><img class=\"uk-margin-small-right uk-text-primary\" src=\"\/images\/yootheme\/pricing-check.svg\" \/>Wissensdaten mit beliebiger Struktur und Dokumenten<\/li>\r\n \t<li><img class=\"uk-margin-small-right uk-text-primary\" src=\"\/images\/yootheme\/pricing-check.svg\" \/>\u0001Wissenskategorien<\/li>\r\n \t<li><img class=\"uk-margin-small-right uk-text-primary\" src=\"\/images\/yootheme\/pricing-check.svg\" \/>Wissensqualifizierungsprozess<\/li>\r\n \t<li><img class=\"uk-margin-small-right uk-text-primary\" src=\"\/images\/yootheme\/pricing-check.svg\" \/>Produkt \/ Objekt Verbesserungsprozess<\/li>\r\n \t<li><img class=\"uk-margin-small-right uk-text-primary\" src=\"\/images\/yootheme\/pricing-check.svg\" \/>Potenzielle Anwendung auf Objekte<\/li>\r\n \t<li><img class=\"uk-margin-small-right uk-text-primary\" src=\"\/images\/yootheme\/pricing-check.svg\" \/>Direkte Anwendung auf Objekte<\/li>\r\n \t<li><img class=\"uk-margin-small-right uk-text-primary\" src=\"\/images\/yootheme\/pricing-check.svg\" \/>Mit Einsatzvorlagen und Kulanzregelung verkn\u00fcpft<\/li>\r\n \t<li><img class=\"uk-margin-small-right uk-text-primary\" src=\"\/images\/yootheme\/pricing-check.svg\" \/>Interne und externe Teilhaber an Wissen<\/li>\r\n \t<li><img class=\"uk-margin-small-right uk-text-primary\" src=\"\/images\/yootheme\/pricing-check.svg\" \/>Wissens-Abonnement<\/li>\r\n<\/ul>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<!-- {\"name\":\"\",\"type\":\"layout\",\"children\":[{\"name\":\"Slideshow accueil 2020\",\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"padding\":\"small\",\"padding_remove_top\":true},\"children\":[{\"name\":\"\",\"type\":\"row\",\"children\":[{\"name\":\"\",\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-1\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"name\":\"\",\"type\":\"slideshow\",\"props\":{\"show_title\":true,\"show_meta\":true,\"show_content\":true,\"show_link\":true,\"show_thumbnail\":true,\"slideshow_min_height\":300,\"slideshow_autoplay_pause\":true,\"nav\":\"dotnav\",\"nav_position\":\"bottom-center\",\"nav_position_margin\":\"medium\",\"nav_align\":\"center\",\"nav_breakpoint\":\"s\",\"thumbnav_width\":\"100\",\"thumbnav_height\":\"75\",\"slidenav\":\"\",\"slidenav_margin\":\"medium\",\"slidenav_breakpoint\":\"s\",\"slidenav_outside_breakpoint\":\"xl\",\"overlay_position\":\"center-left\",\"overlay_animation\":\"parallax\",\"title_element\":\"h3\",\"meta_style\":\"h5\",\"meta_align\":\"below-title\",\"link_text\":\"Read more\",\"link_style\":\"default\",\"margin\":\"default\",\"slideshow_height\":\"percent\",\"text_color\":\"light\",\"slideshow_box_shadow\":\"\",\"slideshow_box_decoration\":\"\",\"slideshow_animation\":\"fade\",\"slideshow_kenburns\":\"\",\"nav_margin\":\"\",\"nav_color\":\"\",\"slidenav_outside_color\":\"\",\"overlay_container\":\"\",\"overlay_container_padding\":\"\",\"overlay_margin\":\"none\",\"overlay_style\":\"overlay-default\",\"overlay_padding\":\"large\",\"overlay_width\":\"\",\"title_style\":\"heading-small\",\"slideshow_autoplay\":true,\"thumbnav_svg_color\":\"emphasis\",\"nav_below\":true,\"title_font_family\":\"primary\",\"title_parallax_x_start\":\"530\",\"meta_parallax_x_start\":\"500\",\"overlay_parallax_x_start\":\"500\",\"meta_element\":\"div\"},\"children\":[{\"name\":\"\",\"type\":\"slideshow_item\",\"props\":{\"image\":\"images\/headers\/actricity_erp_crm_194921455.jpeg\",\"image_alt\":\"Actricity, ERP und CRM \",\"title\":\"Wissensdatenbank \/ Knowledge Base\",\"meta\":\"Actricity ERP \/ CRM\",\"content\":\"\"}}]}]}]}]},{\"name\":\"Entete MaWi\",\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"image\":\"\",\"media_overlay\":\"rgba(45, 45, 45, 0.49)\",\"height\":\"expand\"},\"children\":[{\"name\":\"\",\"type\":\"row\",\"children\":[{\"name\":\"\",\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-1\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"name\":\"\",\"type\":\"panel\",\"props\":{\"link_text\":\"Bild vergru00f6ssern\",\"title_element\":\"h1\",\"meta_style\":\"h6\",\"meta_align\":\"below-title\",\"image_align\":\"right\",\"image_grid_width\":\"1-2\",\"link_style\":\"link-muted\",\"margin\":\"\",\"image\":\"\",\"content\":\"\r\n\r\nErfahrungen im Service gehu00f6rt zu den aufregendsten, aber gleichwohl schwer erreichbaren Tru00e4umen jedes Servicemanagers. Mit Actricity-Knowledge ku00f6nnen Sie pragmatisch anfangen, indem die bestehenden Servicedokumentationen klassifiziert und auf einfache Art zur Verfu00fcgung gestellt werden. In einem weiteren Ausbauschritt ku00f6nnen bekannte, wiederkehrende Fehler oder Fragen mit erprobten Lu00f6sungen und Antworten hinterlegt werden. Zu wichtigen Themen ku00f6nnen Erfahrungen publiziert und wertvolle Beitru00e4ge von unterschiedlichen Wissenstru00e4gern gesammelt werden. Solche Foren ku00f6nnen erstaunliche Lu00f6sungsansu00e4tze in ku00fcrzester Zeit herbeifu00fchren.<\/p>n\r\n\r\nActricity Wissensmanagementsystem:<\/p>n\r\n<ul>n\r\n \t<li>Strukturiertes Erfassen von Wissen u00fcber alle Module hinweg<\/li>n\r\n \t<li>Effiziente Fehlerbehebung u00fcber Wissensabfrage<\/li>n\r\n \t<li>Erkennen von kritischen Komponenten<\/li>n<\/ul>\",\"title\":\"Wissen sammeln, strukturieren und veru00f6ffentlichen\",\"link\":\"\",\"title_style\":\"h2\",\"title_color\":\"primary\",\"meta\":\"Knowledge Management\",\"image_grid_breakpoint\":\"m\",\"title_hover_style\":\"reset\",\"title_align\":\"top\",\"title_grid_width\":\"1-2\",\"title_grid_breakpoint\":\"m\",\"image_svg_color\":\"emphasis\",\"icon_width\":80,\"meta_element\":\"div\",\"content_column_breakpoint\":\"m\",\"panel_card_size\":\"small\"}}]}]}]},{\"type\":\"section\",\"props\":{\"style\":\"muted\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"header_transparent\":\"light\",\"padding_remove_bottom\":false,\"header_transparent_noplaceholder\":false,\"padding_remove_top\":false},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-1\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"title_element\":\"h4\",\"title_style\":\"h4\",\"text_align\":\"center\",\"content\":\"Was unsere Kunden sagen\"},\"name\":\"Allgemeine Bausteine\"}]}]},{\"type\":\"row\",\"props\":{\"match\":true},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"image\":\"\",\"media_background\":\"rgba(251, 174, 23, 0)\",\"width_medium\":\"1-1\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"panel\",\"props\":{\"link_text\":\"Read more\",\"title_hover_style\":\"reset\",\"title_element\":\"h3\",\"title_align\":\"top\",\"title_grid_width\":\"1-2\",\"title_grid_breakpoint\":\"m\",\"meta_style\":\"meta\",\"meta_align\":\"below-title\",\"image_align\":\"top\",\"image_grid_width\":\"1-2\",\"image_grid_breakpoint\":\"m\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"margin\":\"default\",\"panel_style\":\"card-default\",\"animation\":\"slide-left\",\"image\":\"images\/Logos\/thumb_295_50_001_aebi_schmidt_group_digital_pz_coloured9027.png\",\"content\":\"\r\n<h3>Der Erfolg: Schlanke Prozesse, konsistente Wissensbasis<\/h3>n\r\n\r\nSowohl unternehmensintern als auch auf Kundenseite wurde das Actricity CRM Portal sehr gut angenommen: Heute werden u00fcber 70 % der Ersatzteilbestellungen und 80 % der Garantieantru00e4ge online abgewickelt. u00dcber 100 Hu00e4ndler nutzen tu00e4glich das System, Ersatzteil- und Serviceprozesse wurden um bis zu 30% beschleunigt. Durch die optimale Nutzung des gesamten Wissens aller an den Kundenprozessen Beteiligten kann Aebi Schmidt seine strukturellen Nachteile gegenu00fcber multinationalen Wettbewerbern kompensieren und eine wesentlich verbesserte Wertschu00f6pfung im After-Sales-Bereich realisieren.<\/p>\",\"icon_width\":80,\"meta_element\":\"div\",\"content_column_breakpoint\":\"m\",\"panel_image_no_padding\":false,\"panel_padding\":\"default\"}},{\"type\":\"panel\",\"props\":{\"link_text\":\"Read more\",\"title_hover_style\":\"reset\",\"title_element\":\"h3\",\"title_align\":\"top\",\"title_grid_width\":\"1-2\",\"title_grid_breakpoint\":\"m\",\"meta_style\":\"meta\",\"meta_align\":\"below-title\",\"image_align\":\"top\",\"image_grid_width\":\"1-2\",\"image_grid_breakpoint\":\"m\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"margin\":\"default\",\"panel_style\":\"card-default\",\"animation\":\"slide-left\",\"image\":\"images\/Referenzen\/ingeno.png\",\"content\":\"\r\n<h3>Die richtige Weichen gestellt<\/h3>n\r\n\r\n\"Unser Unternehmen war auf eine vor u00fcber 15 Jahren selbst entwickelte Lu00f6sung eingestellt, die stark personenabhu00e4ngig war. Falls ein Mitarbeiter dann nicht mehr fu00fcr uns arbeitet, geht fu00fcr uns wichtiges Wissen verloren. Wir wollten nicht, dass ein System das Unternehmen schwu00e4cht, nur weil es von Mitarbeitern abhu00e4ngig war. Darum entschieden wir uns, eine externe Lu00f6sung anzustreben.\"<\/p>\",\"icon_width\":80,\"meta_element\":\"div\",\"content_column_breakpoint\":\"m\",\"panel_image_no_padding\":false,\"panel_padding\":\"default\"}}]}]}],\"name\":\"Was unsere Kunden sagen\"},{\"name\":\"\",\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\"},\"children\":[{\"name\":\"\",\"type\":\"row\",\"children\":[{\"name\":\"\",\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-1\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"name\":\"Demo (menu)\",\"type\":\"button\",\"props\":{\"margin\":\"default\",\"text_align\":\"center\",\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\"},\"children\":[{\"name\":\"\",\"type\":\"button_item\",\"props\":{\"button_style\":\"primary\",\"icon_align\":\"left\",\"content\":\"Ich mu00f6chte eine zugeschnittene Demo anfordern\",\"link\":\"index.php?Itemid=322\",\"link_title\":\"Actricity kontaktieren\"}}]},{\"type\":\"totop\",\"props\":{\"margin\":\"default\",\"text_align\":\"center\",\"title_grid_column_gap\":\"small\",\"title_grid_row_gap\":\"small\"},\"name\":\"To top centru00e9\"},{\"name\":\"\",\"type\":\"image\",\"props\":{\"margin\":\"default\",\"image\":\"images\/PrintScreen\/Actricity_Wissen003.png\",\"image_svg_color\":\"emphasis\"}}]}]}]},{\"name\":\"\",\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"image\":\"\",\"media_overlay\":\"rgba(249, 246, 246, 0.7)\"},\"children\":[{\"name\":\"\",\"type\":\"row\",\"children\":[{\"name\":\"\",\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-1\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"name\":\"\",\"type\":\"panel\",\"props\":{\"link_text\":\"Read more\",\"title_element\":\"h3\",\"meta_style\":\"meta\",\"meta_align\":\"below-title\",\"image_align\":\"bottom\",\"image_grid_width\":\"1-2\",\"link_style\":\"default\",\"margin\":\"default\",\"image\":\"\",\"content\":\"\r\n\r\nDas Wissensmanagement von Actricity ist ein zentrales und u00fcbergreifendes Menu00fc und steht in allen Modulen und Prozessen zur Verfu00fcgung. Wissen kann strukturiert verwaltet und mit beliebigen Dokumenten verknu00fcpft werden.<\/p>n\r\n\r\nAls Wissen ku00f6nnen allgemeine Hilfsmittel wie <strong>Schulungsunterlagen, Handbu00fccher, FAQs, prozessrelevante Dokumente<\/strong> (Prozessbeschreibungen, Richtlinien, Vorlagen, Checklisten), <strong>produktspezifische Informationen<\/strong> (Fehlerbeschreibungen, Workarounds, Korrekturanweisungen) sowie spezifisches Wissen<strong> zu einer Kundeninstallation<\/strong> verwaltet werden.<\/p>n\r\n<h4>Ein Wissensportal fu00fcr all Ihre Unternehmensprojekte.<\/h4>\",\"title\":\"Wissensmanagement zentral verwalten in Actricity\",\"panel_style\":\"card-hover\",\"image_grid_breakpoint\":\"m\",\"title_hover_style\":\"reset\",\"title_align\":\"top\",\"title_grid_width\":\"1-2\",\"title_grid_breakpoint\":\"m\",\"image_svg_color\":\"emphasis\",\"icon_width\":80,\"meta_element\":\"div\",\"content_column_breakpoint\":\"m\",\"panel_padding\":\"small\"}}]}]}]},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"bottom-center\",\"image\":\"images\/Background\/ActricityLogoVect.png\",\"image_size\":\"contain\",\"media_overlay\":\"rgba(254, 253, 253, 0.9)\",\"padding_remove_top\":true,\"media_visibility\":\"m\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-1\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"name\":\"\",\"type\":\"panel\",\"props\":{\"link_text\":\"\",\"title_element\":\"h3\",\"meta_style\":\"h4\",\"meta_align\":\"above-title\",\"image_align\":\"top\",\"image_grid_width\":\"1-2\",\"link_style\":\"secondary\",\"margin\":\"small\",\"title\":\"Funktionen im Wissen\",\"meta\":\"\",\"content\":\"\r\n<div class=\"uk-margin-medium\">\r\n\r\nn\r\n<ul class=\"uk-list\">n\r\n \t<li><img class=\"uk-margin-small-right uk-text-primary\" src=\"images\/yootheme\/pricing-check.svg\" uk-svg=\"\" \/>Wissensdaten mit beliebiger Struktur und Dokumenten<\/li>n\r\n \t<li><img class=\"uk-margin-small-right uk-text-primary\" src=\"images\/yootheme\/pricing-check.svg\" uk-svg=\"\" \/>u0001Wissenskategorien<\/li>n\r\n \t<li><img class=\"uk-margin-small-right uk-text-primary\" src=\"images\/yootheme\/pricing-check.svg\" uk-svg=\"\" \/>Wissensqualifizierungsprozess<\/li>n\r\n \t<li><img class=\"uk-margin-small-right uk-text-primary\" src=\"images\/yootheme\/pricing-check.svg\" uk-svg=\"\" \/>Produkt \/ Objekt Verbesserungsprozess<\/li>n\r\n \t<li><img class=\"uk-margin-small-right uk-text-primary\" src=\"images\/yootheme\/pricing-check.svg\" uk-svg=\"\" \/>Potenzielle Anwendung auf Objekte<\/li>n\r\n \t<li><img class=\"uk-margin-small-right uk-text-primary\" src=\"images\/yootheme\/pricing-check.svg\" uk-svg=\"\" \/>Direkte Anwendung auf Objekte<\/li>n\r\n \t<li><img class=\"uk-margin-small-right uk-text-primary\" src=\"images\/yootheme\/pricing-check.svg\" uk-svg=\"\" \/>Mit Einsatzvorlagen und Kulanzregelung verknu00fcpft<\/li>n\r\n \t<li><img class=\"uk-margin-small-right uk-text-primary\" src=\"images\/yootheme\/pricing-check.svg\" uk-svg=\"\" \/>Interne und externe Teilhaber an Wissen<\/li>n\r\n \t<li><img class=\"uk-margin-small-right uk-text-primary\" src=\"images\/yootheme\/pricing-check.svg\" uk-svg=\"\" \/>Wissens-Abonnement<\/li>n<\/ul>n<\/div>\",\"link\":\"\",\"panel_style\":\"card-default\",\"title_style\":\"h3\",\"image\":\"\",\"link_size\":\"large\",\"text_align\":\"left\",\"text_align_breakpoint\":\"m\",\"text_align_fallback\":\"left\",\"maxwidth\":\"2xlarge\",\"image_svg_color\":\"emphasis\",\"maxwidth_breakpoint\":\"m\",\"title_hover_style\":\"reset\",\"title_align\":\"top\",\"title_grid_width\":\"1-2\",\"title_grid_breakpoint\":\"m\",\"image_grid_breakpoint\":\"m\",\"panel_link\":true,\"icon_width\":80,\"meta_element\":\"div\",\"content_column_breakpoint\":\"m\",\"panel_padding\":\"default\"}},{\"type\":\"totop\",\"props\":{\"margin\":\"default\",\"text_align\":\"center\",\"title_grid_column_gap\":\"small\",\"title_grid_row_gap\":\"small\"},\"name\":\"To top centru00e9\"}]}]}],\"name\":\"Leistungsbeschreibung\"}],\"version\":\"2.7.26\",\"yooessentialsVersion\":\"1.8.0\"} -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-10335","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Base de connaissances : Am\u00e9liorez votre service client - Actricity ERP System<\/title>\n<meta name=\"description\" content=\"Cr\u00e9ez une base de connaissances pour centraliser et partager vos informations. Gagnez en efficacit\u00e9 et en qualit\u00e9 de service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/actricity.com\/fr\/nos-solutions\/autres-modules\/base-de-connaissances-knowledge-base\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Base de connaissances : Am\u00e9liorez votre service client - Actricity ERP System\" \/>\n<meta property=\"og:description\" content=\"Cr\u00e9ez une base de connaissances pour centraliser et partager vos informations. Gagnez en efficacit\u00e9 et en qualit\u00e9 de service.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/actricity.com\/fr\/nos-solutions\/autres-modules\/base-de-connaissances-knowledge-base\/\" \/>\n<meta property=\"og:site_name\" content=\"Actricity ERP System\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/actricity\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-16T12:19:28+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/actricity.com\\\/fr\\\/nos-solutions\\\/autres-modules\\\/base-de-connaissances-knowledge-base\\\/\",\"url\":\"https:\\\/\\\/actricity.com\\\/fr\\\/nos-solutions\\\/autres-modules\\\/base-de-connaissances-knowledge-base\\\/\",\"name\":\"Base de connaissances : Am\u00e9liorez votre service client - Actricity ERP System\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/actricity.com\\\/#website\"},\"datePublished\":\"2018-02-06T20:26:36+00:00\",\"dateModified\":\"2025-04-16T12:19:28+00:00\",\"description\":\"Cr\u00e9ez une base de connaissances pour centraliser et partager vos informations. Gagnez en efficacit\u00e9 et en qualit\u00e9 de service.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/actricity.com\\\/fr\\\/nos-solutions\\\/autres-modules\\\/base-de-connaissances-knowledge-base\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/actricity.com\\\/fr\\\/nos-solutions\\\/autres-modules\\\/base-de-connaissances-knowledge-base\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/actricity.com\\\/fr\\\/nos-solutions\\\/autres-modules\\\/base-de-connaissances-knowledge-base\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/actricity.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Nos solutions\",\"item\":\"https:\\\/\\\/actricity.com\\\/fr\\\/nos-solutions\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Autres modules\",\"item\":\"https:\\\/\\\/actricity.com\\\/fr\\\/nos-solutions\\\/autres-modules\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Base de connaissances \\\/ Knowledge base\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/actricity.com\\\/#website\",\"url\":\"https:\\\/\\\/actricity.com\\\/\",\"name\":\"Actricity ERP System\",\"description\":\"Integrierte Module f\u00fcr CRM, Verkauf, Einkauf, Projekt- und Servicemanagement sowie vieles mehr. Profitieren Sie von einer umfassenden L\u00f6sung.\",\"publisher\":{\"@id\":\"https:\\\/\\\/actricity.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/actricity.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/actricity.com\\\/#organization\",\"name\":\"Actricity ERP System\",\"url\":\"https:\\\/\\\/actricity.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/actricity.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/actricity.ch\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Actricity_Logo_Vector.png\",\"contentUrl\":\"https:\\\/\\\/actricity.ch\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Actricity_Logo_Vector.png\",\"width\":800,\"height\":244,\"caption\":\"Actricity ERP System\"},\"image\":{\"@id\":\"https:\\\/\\\/actricity.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/actricity\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Base de connaissances : Am\u00e9liorez votre service client - Actricity ERP System","description":"Cr\u00e9ez une base de connaissances pour centraliser et partager vos informations. Gagnez en efficacit\u00e9 et en qualit\u00e9 de service.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/actricity.com\/fr\/nos-solutions\/autres-modules\/base-de-connaissances-knowledge-base\/","og_locale":"fr_FR","og_type":"article","og_title":"Base de connaissances : Am\u00e9liorez votre service client - Actricity ERP System","og_description":"Cr\u00e9ez une base de connaissances pour centraliser et partager vos informations. Gagnez en efficacit\u00e9 et en qualit\u00e9 de service.","og_url":"https:\/\/actricity.com\/fr\/nos-solutions\/autres-modules\/base-de-connaissances-knowledge-base\/","og_site_name":"Actricity ERP System","article_publisher":"https:\/\/www.facebook.com\/actricity\/","article_modified_time":"2025-04-16T12:19:28+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/actricity.com\/fr\/nos-solutions\/autres-modules\/base-de-connaissances-knowledge-base\/","url":"https:\/\/actricity.com\/fr\/nos-solutions\/autres-modules\/base-de-connaissances-knowledge-base\/","name":"Base de connaissances : Am\u00e9liorez votre service client - Actricity ERP System","isPartOf":{"@id":"https:\/\/actricity.com\/#website"},"datePublished":"2018-02-06T20:26:36+00:00","dateModified":"2025-04-16T12:19:28+00:00","description":"Cr\u00e9ez une base de connaissances pour centraliser et partager vos informations. Gagnez en efficacit\u00e9 et en qualit\u00e9 de service.","breadcrumb":{"@id":"https:\/\/actricity.com\/fr\/nos-solutions\/autres-modules\/base-de-connaissances-knowledge-base\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/actricity.com\/fr\/nos-solutions\/autres-modules\/base-de-connaissances-knowledge-base\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/actricity.com\/fr\/nos-solutions\/autres-modules\/base-de-connaissances-knowledge-base\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/actricity.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Nos solutions","item":"https:\/\/actricity.com\/fr\/nos-solutions\/"},{"@type":"ListItem","position":3,"name":"Autres modules","item":"https:\/\/actricity.com\/fr\/nos-solutions\/autres-modules\/"},{"@type":"ListItem","position":4,"name":"Base de connaissances \/ Knowledge base"}]},{"@type":"WebSite","@id":"https:\/\/actricity.com\/#website","url":"https:\/\/actricity.com\/","name":"Actricity ERP System","description":"Integrierte Module f\u00fcr CRM, Verkauf, Einkauf, Projekt- und Servicemanagement sowie vieles mehr. Profitieren Sie von einer umfassenden L\u00f6sung.","publisher":{"@id":"https:\/\/actricity.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/actricity.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/actricity.com\/#organization","name":"Actricity ERP System","url":"https:\/\/actricity.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/actricity.com\/#\/schema\/logo\/image\/","url":"https:\/\/actricity.ch\/wp-content\/uploads\/2024\/09\/Actricity_Logo_Vector.png","contentUrl":"https:\/\/actricity.ch\/wp-content\/uploads\/2024\/09\/Actricity_Logo_Vector.png","width":800,"height":244,"caption":"Actricity ERP System"},"image":{"@id":"https:\/\/actricity.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/actricity\/"]}]}},"_links":{"self":[{"href":"https:\/\/actricity.com\/fr\/wp-json\/wp\/v2\/pages\/10335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/actricity.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/actricity.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/actricity.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/actricity.com\/fr\/wp-json\/wp\/v2\/comments?post=10335"}],"version-history":[{"count":6,"href":"https:\/\/actricity.com\/fr\/wp-json\/wp\/v2\/pages\/10335\/revisions"}],"predecessor-version":[{"id":12374,"href":"https:\/\/actricity.com\/fr\/wp-json\/wp\/v2\/pages\/10335\/revisions\/12374"}],"up":[{"embeddable":true,"href":"https:\/\/actricity.com\/fr\/wp-json\/wp\/v2\/pages\/10376"}],"wp:attachment":[{"href":"https:\/\/actricity.com\/fr\/wp-json\/wp\/v2\/media?parent=10335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}