{"id":10424,"date":"2018-02-06T21:26:36","date_gmt":"2018-02-06T20:26:36","guid":{"rendered":"https:\/\/actricity.attentis.ch\/nos-solutions\/service-projets\/support-call-center\/"},"modified":"2025-04-16T14:15:22","modified_gmt":"2025-04-16T12:15:22","slug":"support-et-centre-dappels","status":"publish","type":"page","link":"https:\/\/actricity.com\/fr\/nos-solutions\/service-projets\/support-et-centre-dappels\/","title":{"rendered":"Support et centre d&rsquo;appels"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbHero\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbcircular\u00a0\u00bb background_color_gradient_direction_radial=\u00a0\u00bbtop left\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bbrgba(40,40,40,0.79) 0%|rgba(40,40,40,0.86) 100%\u00a0\u00bb background_color_gradient_overlays_image=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(40,40,40,0.79)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(40,40,40,0.86)\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/actricity.com\/wp-content\/uploads\/2018\/02\/Actricity_ERP_Support_1.jpg\u00a0\u00bb parallax=\u00a0\u00bbon\u00a0\u00bb min_height=\u00a0\u00bb560px\u00a0\u00bb height=\u00a0\u00bb500px\u00a0\u00bb custom_margin=\u00a0\u00bb||||false\u00a0\u00bb custom_padding=\u00a0\u00bb5vw||5vw||true|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bbRubik|700|||||||\u00a0\u00bb header_font_size=\u00a0\u00bb64px\u00a0\u00bb header_line_height=\u00a0\u00bb1.1em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb max_width=\u00a0\u00bb800px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px|\u00a0\u00bb custom_padding=\u00a0\u00bb|||16px\u00a0\u00bb text_font_size_tablet=\u00a0\u00bb14px\u00a0\u00bb text_font_size_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb44px\u00a0\u00bb header_font_size_phone=\u00a0\u00bb32px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1>Service apr\u00e8s-vente &amp; gestion des interventions dans<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb40px\u00a0\u00bb text_line_height=\u00a0\u00bb1.6em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb max_width=\u00a0\u00bb800px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb20px||20px||true\u00a0\u00bb text_font_size_tablet=\u00a0\u00bb18px\u00a0\u00bb text_font_size_phone=\u00a0\u00bb\u00a0\u00bb text_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"color: #ff9900;\">ACTI<\/span>SERVICES<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f7f7f7&Prime; custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb80%\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][lwp_divi_breadcrumbs home_text=\u00a0\u00bbPage d&rsquo;accueil\u00a0\u00bb font_icon=\u00a0\u00bb&#x4b;||divi||400&Prime; use_custom_home_link=\u00a0\u00bboff\u00a0\u00bb link_color=\u00a0\u00bb#333333&Prime; current_text_color=\u00a0\u00bb#f2913c\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][\/lwp_divi_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbRubik|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb42px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb36px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: left;\">Support de qualit\u00e9 et service apr\u00e8s-vente : des leviers importants pour augmenter la satisfaction du client !<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>La qualit\u00e9 des prestations de services est cruciale pour assurer la satisfaction du client. Actricity vous \u00e9paule activement dans le traitement de vos missions d&rsquo;assistance et de service-apr\u00e8s-vente. Les processus de support sont mod\u00e9lis\u00e9s et peuvent \u00eatre automatis\u00e9s. Vous n&rsquo;avez plus qu&rsquo;\u00e0 les utiliser en choisissant ou non de les adapter de mani\u00e8re plus fine et d\u00e9taill\u00e9e \u00e0 vos propres processus. D\u00e8s l&rsquo;enregistrement du ticket, Actricity vous aide \u00e0 planifier les interventions, \u00e0 les ex\u00e9cuter et vous facilite la facturation si la prestation est facturable. Le mat\u00e9riel, tel que les pi\u00e8ces d\u00e9tach\u00e9es qui doivent \u00eatre remplac\u00e9es, est consign\u00e9 dans notre solution.<\/p>\n<p>Lors de la saisie d&rsquo;un ordre d&rsquo;intervention, une v\u00e9rification automatique est effectu\u00e9e pour savoir si un contrat\/SLA ou un \u00e9quipement\/une installation r\u00e9pertori\u00e9(e) existe pour le client.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_4_text_color=\u00a0\u00bb#f2913c\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||2%||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h4 class=\"uk-h4\">Si un contrat\/SLA ou un \u00e9quipement existe, le lien avec l&rsquo;ordre d&rsquo;intervention est fait automatiquement. Si les conditions ne sont pas remplies, Actricity peut automatiquement d\u00e9clencher une proc\u00e9dure de recours.<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>En plus des moyens classiques (e-mail\/t\u00e9l\u00e9phone) pour signaler les pannes et les appels SAV, Actricity propose le portail client. Le portail client permet une collaboration proactive avec le client. Ainsi, le client a la possibilit\u00e9 de suivre la progression\/le statut de tous ses tickets.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb custom_padding=\u00a0\u00bb||||true|true\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/actricity.com\/wp-content\/uploads\/2025\/02\/20250224_Contrats-client.png\u00a0\u00bb title_text=\u00a0\u00bb20250224_Contrats client\u00a0\u00bb show_in_lightbox=\u00a0\u00bbon\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb80px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.27.2&Prime; custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/actricity.com\/wp-content\/uploads\/2018\/02\/Actricity_GestionTicketsSupport-1.png\u00a0\u00bb title_text=\u00a0\u00bbAssistance \/ Gestion de tickets\u00a0\u00bb show_in_lightbox=\u00a0\u00bbon\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; background_enable_color=\u00a0\u00bboff\u00a0\u00bb custom_padding=\u00a0\u00bb||||true|true\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbRubik|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb42px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb36px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>Assistance \/ Gestion de tickets <\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_4_text_color=\u00a0\u00bb#f2913c\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||2%||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h4 class=\"uk-h4\">Avec Actricity, vous pouvez g\u00e9rer vos tickets SAV facilement<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<div class=\"el-content uk-panel uk-margin-top\">\n<ul>\n<li>Planification des \u00e9quipes de SAV et des interventions gr\u00e2ce \u00e0 un calendrier int\u00e9gr\u00e9 au syst\u00e8me<\/li>\n<li>Les rapports d&rsquo;interventions \u00e9lectroniques contenant le temps de travail (main d&rsquo;oeuvre), les frais de d\u00e9placement et le mat\u00e9riel peuvent \u00eatre trait\u00e9s directement sur un smartphone ou une tablette<\/li>\n<li>Diff\u00e9rents niveaux de support \/ SAV sont pris en charge (Level 1 \/ Level 2 etc.)<\/li>\n<li>Proc\u00e9dure sp\u00e9cifique en cas de non-respect des d\u00e9lais SLA<\/li>\n<li>Toute la correspondance (e-mail, documents, t\u00e9l\u00e9phone, notes, etc.) sont accessibles \u00e0 tout moment et historis\u00e9e sur le ticket<\/li>\n<li>Information automatique du client lors de l&rsquo;enregistrement du ticket<\/li>\n<li>Lien direct avec la gestion des contrats, la base install\u00e9e (\u00e9quipement r\u00e9pertori\u00e9s) et les commandes client<\/li>\n<li>Nette augmentation de l&rsquo;efficacit\u00e9 gr\u00e2ce \u00e0 l&rsquo;utilisation de proc\u00e9dures pr\u00e9d\u00e9fines et facturation directe possible<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<div>\n<p>    <img decoding=\"async\" src=\"https:\/\/actricity.com\/wp-content\/uploads\/2018\/02\/Actricity_ERP_Support_1.jpg\" alt=\"Servicemanagement\"><\/p>\n<h3>Servicemanagement<\/h3>\n<p>Actricity CRM<\/p>\n<\/div>\n<div>\n<p>        <img decoding=\"async\" src=\"https:\/\/actricity.com\/wp-content\/uploads\/2018\/02\/Actricity_Support_073.png\" alt=\"Actricity - Vertragsmanagement\"><\/p>\n<h1>Support- \/ und Serviceprozess: wichtige Hebel, um die Kundenzufriedenheit zu erh\u00f6hen!<\/h1>\n<div>\n<p>Die Erbringung von Serviceleistungen ist entscheidend f\u00fcr die Kundenzufriedenheit. Actricity unterst\u00fctzt Sie aktiv bei der Abwicklung Ihrer Support- und Serviceeins\u00e4tze. Die Unterst\u00fctzungsprozesse werden modelliert. Sie m\u00fcssen sie nur nutzen und entscheiden, ob Sie sie genauer an Ihre eigenen Prozesse anpassen wollen oder nicht. Ist das Ticket registriert, hilft Actricity bei der Planung der Eins\u00e4tze und erleichtert die Rechnungsstellung. Die Planung von pr\u00e4ventiven Wartungen kann problemlos abgebildet werden. Material wie Verschleissteile, das zwingend ersetzt werden muss, kann einfach hinterlegt werden.<\/p>\n<p>Bei der Erfassung eines Serviceauftrags erfolgt eine automatische Pr\u00fcfung, ob ein Vertrag \/ SLA oder ein Serviceobjekt besteht.<\/p>\n<h4>Besteht ein Vertrag \/ SLA oder ein Serviceobjekt, erfolgt die Verkn\u00fcpfung mit dem Serviceauftrag automatisch. Werden die Bedingungen nicht eingehalten, kann Actricity automatisch eine Eskalation ausl\u00f6sen.<\/h4>\n<p>Neben den klassischen Medien (E-Mail \/ Telefon) f\u00fcr die Meldung von St\u00f6rungen und Serviceeins\u00e4tzen bietet Actricity das Kundenportal. Das Kundenportal erlaubt eine proaktive Zusammenarbeit mit dem Kunden. So hat der Kunde die M\u00f6glichkeit, jederzeit ein Ticket zu erfassen und den Verlauf \/ Status des Tickets aktiv zu verfolgen.<\/p>\n<\/div>\n<\/div>\n<p>\n    <a href=\"index.php?Itemid=322\">Ich m\u00f6chte eine zugeschnittene Demo anfordern<\/a>\n<\/p>\n<div>\n<p>        <img decoding=\"async\" src=\"https:\/\/actricity.com\/wp-content\/uploads\/2018\/02\/Actricity_Support_65.png\" alt=\"Actricity - Ticketing System\"><\/p>\n<h3>Helpdesk \/ Ticketing<\/h3>\n<p>Mit Actricity haben Sie auch ein Ticketsystem<\/p>\n<div>\n<ul>\n<li>Planung von Serviceteams und Eins\u00e4tzen mittels einer \u00fcbersichtlichen Kalenderfunktion<\/li>\n<li>Elektronischer Servicerapport inkl. Unterschrift (Arbeits- und Reisezeit, Spesen und Material) kann direkt auf einem Mobilger\u00e4t (z. B. Tablet) verarbeitet werden<\/li>\n<li>Abbildung von verschiedenen Support Levels<\/li>\n<li>Eskalation bei Nichteinhaltung von SLA Zeiten<\/li>\n<li>Hohe Effizienzsteigerung, da die Verrechnung der Leistung direkt nach Beendigung des Serviceeinsatzes erfolgen kann<\/li>\n<li>Gesamte Korrespondenz (E-Mail, Dokumente, Telefon, Notizen, usw.) direkt auf dem Serviceeinsatz<\/li>\n<li>Automatische Information an den Kunden bei der Ticketregistrierung<\/li>\n<li>Verkn\u00fcpfung mit Vertrag, Installed Base und Auftragsmanagement<\/li>\n<\/ul>\n<\/div>\n<p><a href=\"https:\/\/actricity.com\/wp-content\/uploads\/2018\/02\/Actricity_Support_65.png\">Bild vergr\u00f6ssern<\/a><\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"parent":10360,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<div>\r\n\r\n<img src=\"https:\/\/actricity.attentis.ch\/wp-content\/uploads\/2018\/02\/Actricity_ERP_Support_1.jpg\" alt=\"Servicemanagement\" \/>\r\n<h3>Servicemanagement<\/h3>\r\nActricity CRM\r\n\r\n<\/div>\r\n<div>\r\n\r\n<img src=\"https:\/\/actricity.attentis.ch\/wp-content\/uploads\/2018\/02\/Actricity_Support_073.png\" alt=\"Actricity - Vertragsmanagement\" \/>\r\n<h1>Support- \/ und Serviceprozess: wichtige Hebel, um die Kundenzufriedenheit zu erh\u00f6hen!<\/h1>\r\n<div>\r\n\r\nDie Erbringung von Serviceleistungen ist entscheidend f\u00fcr die Kundenzufriedenheit. Actricity unterst\u00fctzt Sie aktiv bei der Abwicklung Ihrer Support- und Serviceeins\u00e4tze. Die Unterst\u00fctzungsprozesse werden modelliert. Sie m\u00fcssen sie nur nutzen und entscheiden, ob Sie sie genauer an Ihre eigenen Prozesse anpassen wollen oder nicht. Ist das Ticket registriert, hilft Actricity bei der Planung der Eins\u00e4tze und erleichtert die Rechnungsstellung. Die Planung von pr\u00e4ventiven Wartungen kann problemlos abgebildet werden. Material wie Verschleissteile, das zwingend ersetzt werden muss, kann einfach hinterlegt werden.\r\n\r\nBei der Erfassung eines Serviceauftrags erfolgt eine automatische Pr\u00fcfung, ob ein Vertrag \/ SLA oder ein Serviceobjekt besteht.\r\n<h4>Besteht ein Vertrag \/ SLA oder ein Serviceobjekt, erfolgt die Verkn\u00fcpfung mit dem Serviceauftrag automatisch. 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