{"id":919,"date":"2018-02-06T21:26:36","date_gmt":"2018-02-06T20:26:36","guid":{"rendered":"https:\/\/joomlatowpfrench.attentis.ch\/contrats\/"},"modified":"2025-04-16T14:15:32","modified_gmt":"2025-04-16T12:15:32","slug":"contrats","status":"publish","type":"page","link":"https:\/\/actricity.com\/fr\/nos-solutions\/solution-pour-le-service-et-la-maintenance\/contrats\/","title":{"rendered":"Contrats"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbHero\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_type=\u00a0\u00bbcircular\u00a0\u00bb background_color_gradient_direction_radial=\u00a0\u00bbtop left\u00a0\u00bb background_color_gradient_stops=\u00a0\u00bbrgba(40,40,40,0.79) 0%|rgba(40,40,40,0.86) 100%\u00a0\u00bb background_color_gradient_overlays_image=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bbrgba(40,40,40,0.79)\u00a0\u00bb background_color_gradient_end=\u00a0\u00bbrgba(40,40,40,0.86)\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/actricity.com\/wp-content\/uploads\/2018\/02\/Actricity_ERP_Contract_1.jpg\u00a0\u00bb parallax=\u00a0\u00bbon\u00a0\u00bb min_height=\u00a0\u00bb500px\u00a0\u00bb height=\u00a0\u00bb500px\u00a0\u00bb max_height=\u00a0\u00bb500px\u00a0\u00bb custom_margin=\u00a0\u00bb||||false\u00a0\u00bb custom_padding=\u00a0\u00bb5vw||5vw||true|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bbRubik|700|||||||\u00a0\u00bb header_font_size=\u00a0\u00bb64px\u00a0\u00bb header_line_height=\u00a0\u00bb1.1em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb max_width=\u00a0\u00bb800px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px|\u00a0\u00bb custom_padding=\u00a0\u00bb|||16px\u00a0\u00bb text_font_size_tablet=\u00a0\u00bb14px\u00a0\u00bb text_font_size_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb44px\u00a0\u00bb header_font_size_phone=\u00a0\u00bb32px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1>Gestion des contrats \/ gestion des SLA dans<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb40px\u00a0\u00bb text_line_height=\u00a0\u00bb1.6em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb max_width=\u00a0\u00bb800px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb20px||20px||true\u00a0\u00bb text_font_size_tablet=\u00a0\u00bb18px\u00a0\u00bb text_font_size_phone=\u00a0\u00bb\u00a0\u00bb text_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p><span style=\"color: #ff9900;\">ACTI<\/span>SERVICES<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f7f7f7&Prime; custom_padding=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb80%\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][lwp_divi_breadcrumbs home_text=\u00a0\u00bbPage d&rsquo;accueil\u00a0\u00bb font_icon=\u00a0\u00bb&#x4b;||divi||400&Prime; use_custom_home_link=\u00a0\u00bboff\u00a0\u00bb link_color=\u00a0\u00bb#333333&Prime; current_text_color=\u00a0\u00bb#f2913c\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;][\/lwp_divi_breadcrumbs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbRubik|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb42px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb36px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2 style=\"text-align: left;\">Gestion des contrats en liaison avec vos \u00e9quipements\/installations<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_4_text_color=\u00a0\u00bb#f2913c\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||2%||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h4 class=\"uk-h4\">Actricity fournit une gestion compl\u00e8te des contrats et des SLA<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>La gestion des contrats permet de sch\u00e9matiser diff\u00e9rents types de contrats (contrats de maintenance, contrats de licences, Abonnements, SLA (Service Level Agreement), etc.). Les contrats sont factur\u00e9s individuellement (annuellement, semi-annuellement, trimestriellement, mensuellement) en fonction des besoins du client. La facturation des contrats peut \u00eatre effectu\u00e9e manuellement ou automatis\u00e9e de sorte que le travail administratif soit r\u00e9duit au minimum.<\/p>\n<p>Le contrats peuvent \u00eatre g\u00e9n\u00e9r\u00e9s automatiquement directement \u00e0 partir d&rsquo;une commande (affaire sign\u00e9e) ou d&rsquo;un \u00e9quipement\/d&rsquo;une installation.<\/p>\n<p>Le SLA (Service Level Agreement) r\u00e9pertorie pour chaque \u00e9quipement\/installation les temps de r\u00e9ponse et de contrat d\u00e9finis contractuellement ainsi que les services de maintenance. La gestion des contrats g\u00e8re les services pr\u00e9ventifs tels que la maintenance et est \u00e9galement planifi\u00e9e via la gestion des contrats.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<div class=\"uk-card uk-card-default uk-card-body uk-margin-remove-first-child uk-margin\">\n<div class=\"el-content uk-panel uk-margin-top\">\n<p>Points forts :<\/p>\n<ul>\n<li>G\u00e9n\u00e9ration de contrat automatis\u00e9e directement \u00e0 partir d&rsquo;affaire\/d&rsquo;une commande<\/li>\n<li>G\u00e9n\u00e9ration de contrats \u00e0 partir de la base install\u00e9e (\u00e9quipements\/installations)<\/li>\n<li>Facturation automatique des contrats selon une fr\u00e9quence d\u00e9finie (par exemple, trimestre ou semestre)<\/li>\n<li>Envoi automatis\u00e9 des factures issues des contrats par e-mail<\/li>\n<li><acronym title=\"Service Level Agreement\">D\u00e9finition libre des SLA<\/acronym> pour les temps de r\u00e9action, les temps de r\u00e9ponse et la disponibilit\u00e9 du service<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_image src=\u00a0\u00bbhttps:\/\/actricity.com\/wp-content\/uploads\/2018\/02\/Timeline_Fleches_Actricity_Vertrag_08_2022_FR-1.png\u00a0\u00bb alt=\u00a0\u00bbContract management System in Actricity\u00a0\u00bb title_text=\u00a0\u00bbTimeline_Fleches_Actricity_Vertrag_08_2022_FR\u00a0\u00bb show_in_lightbox=\u00a0\u00bbon\u00a0\u00bb align=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Les contrats peuvent \u00eatre saisis manuellement ou g\u00e9n\u00e9r\u00e9s \u00e0 partir de commandes et\/ou d&rsquo;\u00e9quipement (<a href=\"https:\/\/actricity.com\/fr\/nos-solutions\/solution-pour-le-service-et-la-maintenance\/objets-de-service\/\">\u00e9quipement install\u00e9<\/a>). Lors de la g\u00e9n\u00e9ration du contrat, les informations pertinentes sont transf\u00e9r\u00e9es \u00e0 partir de la commande vers le contrat.<\/p>\n<p>Les contrats peuvent \u00eatre g\u00e9n\u00e9r\u00e9s de mani\u00e8re semi-automatique ou enti\u00e8rement automatique selon :<\/p>\n<ul>\n<li>les factures li\u00e9es \u00e0 la p\u00e9riode<\/li>\n<li>les <a href=\"https:\/\/actricity.com\/fr\/nos-solutions\/service-projets\/support-et-centre-dappels\/\">tickets<\/a>\u00a0pour la maintenance pr\u00e9ventive<\/li>\n<li>les avertissements (alertes\/<a href=\"https:\/\/actricity.com\/fr\/nos-solutions\/autres-modules\/workflow-flux-de-travail\/\">workflow<\/a>) en fonction des dates de validit\u00e9 ou de fin de contrat<\/li>\n<\/ul>\n<p>Les donn\u00e9es du contrat peuvent \u00eatre affich\u00e9es lors de la cr\u00e9ation de <a href=\"https:\/\/actricity.com\/fr\/nos-solutions\/service-projets\/support-et-centre-dappels\/\">tickets d&rsquo;assistance ou d&rsquo;incident<\/a>. Elles sont utilis\u00e9es pour g\u00e9n\u00e9rer des messages ou m\u00eame des valeurs pr\u00e9d\u00e9finies.<\/p>\n<p>Pour illustrer les fonctionnalit\u00e9s ci-dessus, un exemple \u00ab\u00a0simple\u00a0\u00bb :<\/p>\n<p><em>Vous vendez un \u00e9quipement informatique, compos\u00e9 de mat\u00e9riel, logiciel et prestations \u00e0 l&rsquo;un de vos clients.\u00a0Les frais de maintenance sont de 20 % dans le cadre du SLA (5 jours x 8 heures). Cette prestation de maintenance est enregistr\u00e9 dans le contrat et sera ensuite factur\u00e9 de fa\u00e7on r\u00e9currente (par exemple annuellement). <\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#f7f7f7&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.16&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.0&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbRubik|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb42px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb36px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>Service Level Agreement (SLA)<\/h2>\n<p>[\/et_pb_text][et_pb_divider divider_position=\u00a0\u00bbcenter\u00a0\u00bb divider_weight=\u00a0\u00bb5px\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.0&Prime; max_width=\u00a0\u00bb50px\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_divider][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#333333&Prime; text_font_size=\u00a0\u00bb22px\u00a0\u00bb text_line_height=\u00a0\u00bb1.6em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb20px||20px||true\u00a0\u00bb text_font_size_tablet=\u00a0\u00bb18px\u00a0\u00bb text_font_size_phone=\u00a0\u00bb\u00a0\u00bb text_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]Avec Actricity, vous g\u00e9rez les garanties, les contrats de maintenance et l&rsquo;assistance annuelle. [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_4,1_4,1_4,1_4&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; custom_margin=\u00a0\u00bb|||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_cta title=\u00a0\u00bbEquipements\u00a0\u00bb button_url=\u00a0\u00bb\/unsere-loesungen\/loesung-fur-service-maintenance\/vertrag\/\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; header_font=\u00a0\u00bbArimo|700|||||||\u00a0\u00bb header_font_size=\u00a0\u00bb16px\u00a0\u00bb header_line_height=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb||||||||\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb body_line_height=\u00a0\u00bb1.8em\u00a0\u00bb use_background_color=\u00a0\u00bboff\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb11px\u00a0\u00bb button_text_color=\u00a0\u00bb#666666&Prime; button_border_color=\u00a0\u00bb#dfdfdf\u00a0\u00bb button_border_radius=\u00a0\u00bb0px\u00a0\u00bb button_letter_spacing=\u00a0\u00bb4px\u00a0\u00bb button_font=\u00a0\u00bbRubik|700||on|||||\u00a0\u00bb button_icon=\u00a0\u00bb&#x24;||divi||400&Prime; text_orientation=\u00a0\u00bbleft\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb custom_padding=\u00a0\u00bb35px|35px|35px|35px|true|true\u00a0\u00bb link_option_url=\u00a0\u00bb\/unsere-loesungen\/loesung-fur-service-maintenance\/vertrag\/\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bbrgba(0,0,0,0.12)\u00a0\u00bb button_letter_spacing_hover=\u00a0\u00bb4px\u00a0\u00bb button_bg_color_hover=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_letter_spacing__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_letter_spacing__hover=\u00a0\u00bb4px\u00a0\u00bb button_one_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_bg_color__hover=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb button_one_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<div class=\"el-content uk-panel uk-margin-top\">\n<ul>\n<li>Informations sur le prix de la commande<\/li>\n<li>SLA<\/li>\n<li>Informations sur la garantie<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_cta][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_cta title=\u00a0\u00bbSLA &#8211; Service level agreement\u00a0\u00bb button_url=\u00a0\u00bb\/unsere-loesungen\/loesung-fur-service-maintenance\/mobile-loesung\/\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; header_font=\u00a0\u00bbArimo|700|||||||\u00a0\u00bb header_font_size=\u00a0\u00bb16px\u00a0\u00bb header_line_height=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb||||||||\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb body_line_height=\u00a0\u00bb1.8em\u00a0\u00bb use_background_color=\u00a0\u00bboff\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb11px\u00a0\u00bb button_text_color=\u00a0\u00bb#666666&Prime; button_border_color=\u00a0\u00bb#dfdfdf\u00a0\u00bb button_border_radius=\u00a0\u00bb0px\u00a0\u00bb button_letter_spacing=\u00a0\u00bb4px\u00a0\u00bb button_font=\u00a0\u00bbRubik|700||on|||||\u00a0\u00bb button_icon=\u00a0\u00bb&#x24;||divi||400&Prime; text_orientation=\u00a0\u00bbleft\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb custom_padding=\u00a0\u00bb35px|35px|35px|35px|true|true\u00a0\u00bb link_option_url=\u00a0\u00bb\/unsere-loesungen\/loesung-fur-service-maintenance\/mobile-loesung\/\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bbrgba(0,0,0,0.12)\u00a0\u00bb button_letter_spacing_hover=\u00a0\u00bb4px\u00a0\u00bb button_bg_color_hover=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_letter_spacing__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_letter_spacing__hover=\u00a0\u00bb4px\u00a0\u00bb button_one_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_bg_color__hover=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb button_one_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<div class=\"el-content uk-panel uk-margin-top\">\n<ul>\n<li>Horaires du contrat (ex : 5j x 8h, 08:00 &#8211; 17:00)<\/li>\n<li>Temps de r\u00e9action (ex : 2h apr\u00e8s l&rsquo;appel)<\/li>\n<li>Pourcentage possible pour le calcul du contrat<\/li>\n<li>Gestion du type de facturation (par d\u00e9faut pour les tickets)<br \/>\u00a0\u00a0\u00a0 Pour les positions :\n<ul>\n<li>Types de prestations inclus<\/li>\n<li>Mat\u00e9riel inclus<\/li>\n<li>Informations sur les prix, telles que tarifs et les remises sp\u00e9cifiques.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_cta][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_cta title=\u00a0\u00bbPositions contrat\u00a0\u00bb button_url=\u00a0\u00bb\/unsere-loesungen\/loesung-fur-service-maintenance\/mobile-loesung\/\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; header_font=\u00a0\u00bbArimo|700|||||||\u00a0\u00bb header_font_size=\u00a0\u00bb16px\u00a0\u00bb header_line_height=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb||||||||\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb body_line_height=\u00a0\u00bb1.8em\u00a0\u00bb use_background_color=\u00a0\u00bboff\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb11px\u00a0\u00bb button_text_color=\u00a0\u00bb#666666&Prime; button_border_color=\u00a0\u00bb#dfdfdf\u00a0\u00bb button_border_radius=\u00a0\u00bb0px\u00a0\u00bb button_letter_spacing=\u00a0\u00bb4px\u00a0\u00bb button_font=\u00a0\u00bbRubik|700||on|||||\u00a0\u00bb button_icon=\u00a0\u00bb&#x24;||divi||400&Prime; text_orientation=\u00a0\u00bbleft\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb custom_padding=\u00a0\u00bb35px|35px|35px|35px|true|true\u00a0\u00bb link_option_url=\u00a0\u00bb\/unsere-loesungen\/loesung-fur-service-maintenance\/mobile-loesung\/\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bbrgba(0,0,0,0.12)\u00a0\u00bb button_letter_spacing_hover=\u00a0\u00bb4px\u00a0\u00bb button_bg_color_hover=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_letter_spacing__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_letter_spacing__hover=\u00a0\u00bb4px\u00a0\u00bb button_one_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_bg_color__hover=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb button_one_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<div class=\"el-content uk-panel uk-margin-top\">\n<ul>\n<li>Type\/cat\u00e9gorie (mat\u00e9riel, logiciel, prestations, etc.)<\/li>\n<li><acronym title=\"Service Level Agreement\">Service Level Agreement (SLA)<br \/><\/acronym><\/li>\n<li>Base de prix selon la commande ou de l&rsquo;objet (par exemple, le prix de la licence)<\/li>\n<li>Base de calcul (par exemple, pourcentage de la base de calcul, valeur absolue, quantit\u00e9s, etc.)<\/li>\n<li>Heures\/compte de cr\u00e9dits<\/li>\n<li>Gestion\u00a0des <a href=\"https:\/\/actricity.com\/fr\/nos-solutions\/administration-et-vente\/achats\/\">prix fournisseurs <\/a>des sous-traitants<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_cta][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_cta title=\u00a0\u00bbContrats\u00a0\u00bb button_url=\u00a0\u00bb\/unsere-loesungen\/loesung-fur-service-maintenance\/serviceobjekt\/\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; header_font=\u00a0\u00bbArimo|700|||||||\u00a0\u00bb header_font_size=\u00a0\u00bb16px\u00a0\u00bb header_line_height=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb||||||||\u00a0\u00bb body_font_size=\u00a0\u00bb15px\u00a0\u00bb body_line_height=\u00a0\u00bb1.8em\u00a0\u00bb use_background_color=\u00a0\u00bboff\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb11px\u00a0\u00bb button_text_color=\u00a0\u00bb#666666&Prime; button_border_color=\u00a0\u00bb#dfdfdf\u00a0\u00bb button_border_radius=\u00a0\u00bb0px\u00a0\u00bb button_letter_spacing=\u00a0\u00bb4px\u00a0\u00bb button_font=\u00a0\u00bbRubik|700||on|||||\u00a0\u00bb button_icon=\u00a0\u00bb&#x24;||divi||400&Prime; text_orientation=\u00a0\u00bbleft\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb custom_padding=\u00a0\u00bb35px|35px|35px|35px|true|true\u00a0\u00bb link_option_url=\u00a0\u00bb\/unsere-loesungen\/loesung-fur-service-maintenance\/serviceobjekt\/\u00a0\u00bb border_width_all=\u00a0\u00bb1px\u00a0\u00bb border_color_all=\u00a0\u00bbrgba(0,0,0,0.12)\u00a0\u00bb button_letter_spacing_hover=\u00a0\u00bb4px\u00a0\u00bb button_bg_color_hover=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb button_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_letter_spacing__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_letter_spacing__hover=\u00a0\u00bb4px\u00a0\u00bb button_one_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bbon\u00a0\u00bb button_bg_color__hover=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb button_one_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n<div class=\"el-content uk-panel uk-margin-top\">\n<ul>\n<li>Conditions<\/li>\n<li>Informations de facturation<\/li>\n<li>D\u00e9finition d&rsquo;un type <acronym title=\"Service Level Agreement\">SLA<\/acronym> d\u00e9faut pour une position<\/li>\n<li>D\u00e9finition d&rsquo;un pourcentage de facturation d\u00e9faut pour une position<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.27.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/actricity.com\/wp-content\/uploads\/2018\/02\/GestiondesContratsActricity-1.png\u00a0\u00bb title_text=\u00a0\u00bbGestiondesContratsActricity\u00a0\u00bb show_in_lightbox=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.2&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.2&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbRubik|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb42px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb36px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h2>Les mod\u00e8les de processus <\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Diff\u00e9rents mod\u00e8les de <a href=\"https:\/\/actricity.com\/fr\/nos-solutions\/autres-modules\/business-process-management\/\">processus<\/a>\u00a0peuvent \u00eatre d\u00e9finies sur chaque position et leur d\u00e9clenchement peut \u00eatre contr\u00f4l\u00e9 par divers param\u00e8tres. Sur la base de ces donn\u00e9es, des tickets \/ actions peuvent \u00eatre d\u00e9clench\u00e9s automatiquement (maintenance pr\u00e9ventive). Les mod\u00e8les de processus dont la fr\u00e9quence d&rsquo;utilisation est \u00ab\u00a0\u00e0 la demande\u00a0\u00bb sont g\u00e9n\u00e9ralement d\u00e9clench\u00e9s par un utilisateur qui va g\u00e9n\u00e9rer un <a href=\"https:\/\/actricity.com\/fr\/nos-solutions\/service-projets\/support-et-centre-dappels\/\">ticket<\/a>. Les mod\u00e8les de processus vous permettent d&rsquo;augmenter votre efficacit\u00e9 par des automatismes et d&rsquo;am\u00e9liorer la qualit\u00e9 des process par le biais de checkliste\/processus pr\u00e9d\u00e9finis.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gestion des contrats \/ gestion des SLA dansACTISERVICES<div class=\"et_pb_module lwp_divi_breadcrumbs lwp_divi_breadcrumbs_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<div class=\"lwp-breadcrumbs\"> <span class=\"before\"><\/span> <span vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\"><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" href=\"https:\/\/actricity.com\/fr\/\" class=\"home\"><span property=\"name\">Page d&#039;accueil<\/span><\/a><meta property=\"position\" content=\"1\"><\/span> <span class=\"separator et-pb-icon\">K<\/span> <\/span><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>Gestion des contrats en liaison avec vos \u00e9quipements\/installationsActricity fournit une gestion compl\u00e8te des contrats et des SLALa gestion des contrats permet de sch\u00e9matiser diff\u00e9rents types de contrats (contrats de maintenance, contrats de licences, Abonnements, SLA (Service Level [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10368,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-919","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gestion de contrats efficace | Contrats SLA - Actricity ERP System<\/title>\n<meta name=\"description\" content=\"Simplifiez votre gestion de contrats avec Actricity. Processus automatis\u00e9s pour les contrats de maintenance, de licence et de services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/actricity.com\/fr\/nos-solutions\/solution-pour-le-service-et-la-maintenance\/contrats\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gestion de contrats efficace | Contrats SLA - Actricity ERP System\" \/>\n<meta property=\"og:description\" content=\"Simplifiez votre gestion de contrats avec Actricity. Processus automatis\u00e9s pour les contrats de maintenance, de licence et de services.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/actricity.com\/fr\/nos-solutions\/solution-pour-le-service-et-la-maintenance\/contrats\/\" \/>\n<meta property=\"og:site_name\" content=\"Actricity ERP System\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/actricity\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-16T12:15:32+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/actricity.com\\\/fr\\\/nos-solutions\\\/solution-pour-le-service-et-la-maintenance\\\/contrats\\\/\",\"url\":\"https:\\\/\\\/actricity.com\\\/fr\\\/nos-solutions\\\/solution-pour-le-service-et-la-maintenance\\\/contrats\\\/\",\"name\":\"Gestion de contrats efficace | Contrats SLA - Actricity ERP System\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/actricity.com\\\/#website\"},\"datePublished\":\"2018-02-06T20:26:36+00:00\",\"dateModified\":\"2025-04-16T12:15:32+00:00\",\"description\":\"Simplifiez votre gestion de contrats avec Actricity. Processus automatis\u00e9s pour les contrats de maintenance, de licence et de services.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/actricity.com\\\/fr\\\/nos-solutions\\\/solution-pour-le-service-et-la-maintenance\\\/contrats\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/actricity.com\\\/fr\\\/nos-solutions\\\/solution-pour-le-service-et-la-maintenance\\\/contrats\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/actricity.com\\\/fr\\\/nos-solutions\\\/solution-pour-le-service-et-la-maintenance\\\/contrats\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/actricity.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Nos solutions\",\"item\":\"https:\\\/\\\/actricity.com\\\/fr\\\/nos-solutions\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Solution pour le service et la maintenance\",\"item\":\"https:\\\/\\\/actricity.com\\\/fr\\\/nos-solutions\\\/solution-pour-le-service-et-la-maintenance\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Contrats\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/actricity.com\\\/#website\",\"url\":\"https:\\\/\\\/actricity.com\\\/\",\"name\":\"Actricity ERP System\",\"description\":\"Integrierte Module f\u00fcr CRM, Verkauf, Einkauf, Projekt- und Servicemanagement sowie vieles mehr. Profitieren Sie von einer umfassenden L\u00f6sung.\",\"publisher\":{\"@id\":\"https:\\\/\\\/actricity.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/actricity.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/actricity.com\\\/#organization\",\"name\":\"Actricity ERP System\",\"url\":\"https:\\\/\\\/actricity.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/actricity.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/actricity.ch\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Actricity_Logo_Vector.png\",\"contentUrl\":\"https:\\\/\\\/actricity.ch\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Actricity_Logo_Vector.png\",\"width\":800,\"height\":244,\"caption\":\"Actricity ERP System\"},\"image\":{\"@id\":\"https:\\\/\\\/actricity.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/actricity\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Gestion de contrats efficace | Contrats SLA - Actricity ERP System","description":"Simplifiez votre gestion de contrats avec Actricity. Processus automatis\u00e9s pour les contrats de maintenance, de licence et de services.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/actricity.com\/fr\/nos-solutions\/solution-pour-le-service-et-la-maintenance\/contrats\/","og_locale":"fr_FR","og_type":"article","og_title":"Gestion de contrats efficace | Contrats SLA - Actricity ERP System","og_description":"Simplifiez votre gestion de contrats avec Actricity. Processus automatis\u00e9s pour les contrats de maintenance, de licence et de services.","og_url":"https:\/\/actricity.com\/fr\/nos-solutions\/solution-pour-le-service-et-la-maintenance\/contrats\/","og_site_name":"Actricity ERP System","article_publisher":"https:\/\/www.facebook.com\/actricity\/","article_modified_time":"2025-04-16T12:15:32+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/actricity.com\/fr\/nos-solutions\/solution-pour-le-service-et-la-maintenance\/contrats\/","url":"https:\/\/actricity.com\/fr\/nos-solutions\/solution-pour-le-service-et-la-maintenance\/contrats\/","name":"Gestion de contrats efficace | Contrats SLA - Actricity ERP System","isPartOf":{"@id":"https:\/\/actricity.com\/#website"},"datePublished":"2018-02-06T20:26:36+00:00","dateModified":"2025-04-16T12:15:32+00:00","description":"Simplifiez votre gestion de contrats avec Actricity. Processus automatis\u00e9s pour les contrats de maintenance, de licence et de services.","breadcrumb":{"@id":"https:\/\/actricity.com\/fr\/nos-solutions\/solution-pour-le-service-et-la-maintenance\/contrats\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/actricity.com\/fr\/nos-solutions\/solution-pour-le-service-et-la-maintenance\/contrats\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/actricity.com\/fr\/nos-solutions\/solution-pour-le-service-et-la-maintenance\/contrats\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/actricity.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Nos solutions","item":"https:\/\/actricity.com\/fr\/nos-solutions\/"},{"@type":"ListItem","position":3,"name":"Solution pour le service et la maintenance","item":"https:\/\/actricity.com\/fr\/nos-solutions\/solution-pour-le-service-et-la-maintenance\/"},{"@type":"ListItem","position":4,"name":"Contrats"}]},{"@type":"WebSite","@id":"https:\/\/actricity.com\/#website","url":"https:\/\/actricity.com\/","name":"Actricity ERP System","description":"Integrierte Module f\u00fcr CRM, Verkauf, Einkauf, Projekt- und Servicemanagement sowie vieles mehr. Profitieren Sie von einer umfassenden L\u00f6sung.","publisher":{"@id":"https:\/\/actricity.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/actricity.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/actricity.com\/#organization","name":"Actricity ERP System","url":"https:\/\/actricity.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/actricity.com\/#\/schema\/logo\/image\/","url":"https:\/\/actricity.ch\/wp-content\/uploads\/2024\/09\/Actricity_Logo_Vector.png","contentUrl":"https:\/\/actricity.ch\/wp-content\/uploads\/2024\/09\/Actricity_Logo_Vector.png","width":800,"height":244,"caption":"Actricity ERP System"},"image":{"@id":"https:\/\/actricity.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/actricity\/"]}]}},"_links":{"self":[{"href":"https:\/\/actricity.com\/fr\/wp-json\/wp\/v2\/pages\/919","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/actricity.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/actricity.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/actricity.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/actricity.com\/fr\/wp-json\/wp\/v2\/comments?post=919"}],"version-history":[{"count":13,"href":"https:\/\/actricity.com\/fr\/wp-json\/wp\/v2\/pages\/919\/revisions"}],"predecessor-version":[{"id":12369,"href":"https:\/\/actricity.com\/fr\/wp-json\/wp\/v2\/pages\/919\/revisions\/12369"}],"up":[{"embeddable":true,"href":"https:\/\/actricity.com\/fr\/wp-json\/wp\/v2\/pages\/10368"}],"wp:attachment":[{"href":"https:\/\/actricity.com\/fr\/wp-json\/wp\/v2\/media?parent=919"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}