{"id":14236,"date":"2026-02-05T13:53:05","date_gmt":"2026-02-05T12:53:05","guid":{"rendered":"https:\/\/actricity.com\/?p=14236"},"modified":"2026-02-09T10:29:23","modified_gmt":"2026-02-09T09:29:23","slug":"willemin-macodel-accelere-la-digitalisation-de-son-service-apres-vente-avec-actricity","status":"publish","type":"post","link":"https:\/\/actricity.com\/fr\/willemin-macodel-accelere-la-digitalisation-de-son-service-apres-vente-avec-actricity\/","title":{"rendered":"Willemin-Macodel acc\u00e9l\u00e8re la digitalisation de son service apr\u00e8s-vente avec Actricity"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbsection\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4&Prime; width=\u00a0\u00bb90%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.27.4&Prime; custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbRubik|700|||||||\u00a0\u00bb header_2_font_size=\u00a0\u00bb36px\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb26px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h2 style=\"text-align: left;\">Willemin-Macodel choisit Actricity pour parfaire la gestion de son service apr\u00e8s-vente (SAV)<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_margin=\u00a0\u00bb-30px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Le fabricant suisse de machines-outils <a href=\"https:\/\/willemin-macodel.com\/\">Willemin-Macodel<\/a> a choisi <strong>Actricity<\/strong> et sa solution <strong><a href=\"https:\/\/actricity.com\/brandneu-bei-actricity-actierp-actiservices-actimaint\/\">ActiServices<\/a> <\/strong>afin de structurer et optimiser son <strong>service apr\u00e8s-vente international<\/strong> ainsi que son Field Service Management. L\u2019objectif est de r\u00e9pondre de mani\u00e8re pr\u00e9cise, transparente et coh\u00e9rente \u00e0 des exigences de <strong>service industriel complexes<\/strong>, tout en optimisant durablement les op\u00e9rations de service \u00e0 l\u2019\u00e9chelle mondiale.<\/p>\n<p>Bas\u00e9e \u00e0 Del\u00e9mont, en Suisse, l\u2019entreprise Willemin-Macodel est reconnue comme une r\u00e9f\u00e9rence majeure dans le domaine des machines-outils de haute pr\u00e9cision. Gr\u00e2ce \u00e0 une expertise industrielle solide et \u00e0 une forte capacit\u00e9 d\u2019innovation, elle d\u00e9veloppe des solutions technologiques \u00e0 tr\u00e8s forte valeur ajout\u00e9e pour des secteurs industriels exigeants.<\/p>\n<p>Pr\u00e9sente \u00e0 l\u2019international aupr\u00e8s de clients industriels dans le monde entier, Willemin-Macodel se distingue \u00e9galement par son positionnement technologique de premier plan. Cette dimension internationale implique des exigences \u00e9lev\u00e9es en mati\u00e8re de <strong>service apr\u00e8s-vente<\/strong>, de <strong>Field Service Management<\/strong> industriel et de pilotage global des <strong>interventions terrain<\/strong>.<\/p>\n<p>Le choix d\u2019Actricity constitue ainsi une d\u00e9cision strat\u00e9gique majeure pour repr\u00e9senter de mani\u00e8re fiable et continue des exigences de service industriel complexes. Cela inclut notamment l\u2019optimisation des processus de service ainsi que la gestion structur\u00e9e des machines install\u00e9es chez les clients, tout au long de leur cycle de vie.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbRubik|700|||||||\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb22px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h2 style=\"text-align: left;\">Un parc machines complexe au service d\u2019une activit\u00e9 internationale<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_margin=\u00a0\u00bb-30px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]En tant qu\u2019entreprise industrielle active \u00e0 l\u2019\u00e9chelle internationale, Willemin-Macodel exploite un parc machines install\u00e9 chez des clients dans le monde entier, en constante croissance et d\u2019une grande complexit\u00e9 technique. Dans ce contexte, plusieurs enjeux majeurs ont d\u00fb \u00eatre relev\u00e9s afin d\u2019accompagner efficacement le d\u00e9veloppement et la complexit\u00e9 croissante du parc machines install\u00e9. [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbRubik|700|||||||\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb22px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h2 style=\"text-align: left;\">Enjeux du service apr\u00e8s-vente et du Field Service Management<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_margin=\u00a0\u00bb-30px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]Un parc machines install\u00e9 \u00e0 l\u2019\u00e9chelle mondial impose des exigences \u00e9lev\u00e9es en mati\u00e8re de service apr\u00e8s-vente et de <strong>Field Service Management<\/strong> industriel :<\/p>\n<ul>\n<li><strong>Nomenclatures machines <\/strong><br \/>\nGestion pr\u00e9cise des machines install\u00e9es, incluant l\u2019ensemble des modifications et \u00e9volutions techniques tout au long de leur cycle de vie.<\/li>\n<\/ul>\n<ul>\n<li><strong>Nomenclatures de service distinctes des nomenclatures de production <\/strong><br \/>\nCette diff\u00e9renciation doit \u00eatre assur\u00e9e sans compromettre la coh\u00e9rence ni la tra\u00e7abilit\u00e9. La gestion des nomenclatures et des \u00e9quipements constitue un facteur cl\u00e9 pour garantir un service apr\u00e8s-vente performant, r\u00e9actif et parfaitement ma\u00eetris\u00e9.<\/li>\n<\/ul>\n<ul>\n<li><strong>Exigences \u00e9lev\u00e9es en mati\u00e8re de transparence, de tra\u00e7abilit\u00e9 et d\u2019efficacit\u00e9 <\/strong><br \/>\nDans un environnement de SAV international, la ma\u00eetrise globale des op\u00e9rations de service est essentielle.<\/li>\n<\/ul>\n<p>Face \u00e0 ces enjeux, les \u00e9quipes de Willemin-Macodel ont d\u00e9fini des crit\u00e8res de d\u00e9cision clairs : [\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_margin=\u00a0\u00bb-30px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<ul>\n<li>Une solution capable de couvrir pr\u00e9cis\u00e9ment les exigences m\u00e9tier et notamment les modifications de nomenclatures dans leur int\u00e9gralit\u00e9.<\/li>\n<\/ul>\n<ul>\n<li>Des outils avanc\u00e9s pour le <strong>service apr\u00e8s-vente<\/strong> et le <strong>Field Service Management (FSM)<\/strong>, permettant de s\u2019adapter aux processus sp\u00e9cifiques ainsi qu\u2019aux contraintes industrielles.<\/li>\n<\/ul>\n<ul>\n<li>Une solution \u00e9volutive et scalable, en mesure d\u2019accompagner les ambitions futures de l\u2019entreprise.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbRubik|700|||||||\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb22px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h2 style=\"text-align: left;\">ActiServices by Actricity \u2013 Logiciel de service apr\u00e8s-vente industriel<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_margin=\u00a0\u00bb-30px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Les solutions standard atteignent rapidement leurs limites, en particulier lorsqu\u2019il s\u2019agit de repr\u00e9senter de mani\u00e8re exacte et coh\u00e9rente des processus de service complexes. <strong>Actricity est sp\u00e9cialis\u00e9e dans le service apr\u00e8s-vente industriel<\/strong> et propose, avec ActiServices, une solution con\u00e7ue pour r\u00e9pondre aux exigences sp\u00e9cifiques des environnements industriels exigeants.<\/p>\n<p>Avec <strong>ActiServices<\/strong>, Actricity propose une plateforme qui ne se contente pas de simplifier le service apr\u00e8s-vente, mais qui le <strong>repr\u00e9sente de mani\u00e8re r\u00e9aliste et compl\u00e8te<\/strong> :<\/p>\n<ul><\/ul>\n<ul><\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_margin=\u00a0\u00bb-64px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<ul>\n<li><strong>Gestion des machines et des \u00e9quipements orient\u00e9e cycle de vie <\/strong><br \/>\nChaque machine install\u00e9e est document\u00e9e avec sa configuration sp\u00e9cifique, son historique et ses \u00e9volutions dans le temps. <\/li>\n<\/ul>\n<ul>\n<li><strong>S\u00e9paration claire entre nomenclatures de production et de service, avec une tra\u00e7abilit\u00e9 compl\u00e8te <\/strong><br \/>\nLes structures de service apr\u00e8s-vente restent coh\u00e9rentes, transparentes et parfaitement tra\u00e7ables \u00e0 tout moment.<\/li>\n<\/ul>\n<ul>\n<li><strong>Field Service Management int\u00e9gr\u00e9<\/strong><br \/>\nLa planification, l\u2019ex\u00e9cution et le suivi des interventions sont g\u00e9r\u00e9s au sein d\u2019une solution unifi\u00e9e, int\u00e9grant une application mobile performante pour les interventions sur site.<\/li>\n<\/ul>\n<ul>\n<li><strong>Interfa\u00e7age avec l\u2019ERP<\/strong><br \/>\nUne int\u00e9gration ERP performante est essentielle pour assurer la continuit\u00e9 et l\u2019efficacit\u00e9 des processus m\u00e9tiers. Gr\u00e2ce \u00e0 nos connecteurs, les donn\u00e9es clients, articles et nomenclatures sont synchronis\u00e9es de mani\u00e8re fiable et transparente.<\/li>\n<\/ul>\n<ul>\n<li><strong>Forte adaptabilit\u00e9 aux processus industriels<\/strong><br \/>\nActiServices s\u2019adapte aux r\u00e9alit\u00e9s op\u00e9rationnelles de l\u2019entreprise \u2013 et non l\u2019inverse.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.27.4&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbRubik|700|||||||\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.2em\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; header_2_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_2_font_size_phone=\u00a0\u00bb22px\u00a0\u00bb header_2_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<h2 style=\"text-align: left;\">Mise en service r\u00e9ussie et valeur ajout\u00e9e durable<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.4&Prime; text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb15px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_margin=\u00a0\u00bb-30px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|40px||40px||true\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Aujourd\u2019hui, le projet est en production et pleinement op\u00e9rationnel. Willemin-Macodel dispose d\u00e9sormais d\u2019une plateforme performante et scalable, qui renforce la transparence, stabilise les processus et soutient efficacement les op\u00e9rations de service \u00e0 l\u2019\u00e9chelle mondiale. Actricity fournit ainsi les fondations d\u2019un service apr\u00e8s-vente industriel performant, ma\u00eetris\u00e9 et durable.<\/p>\n<p>Nous remercions chaleureusement les \u00e9quipes de Willemin-Macodel pour la confiance accord\u00e9e \u00e0 Actricity et \u00e0 la solution <strong>ActiServices<\/strong>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Willemin-Macodel choisit Actricity pour parfaire la gestion de son service apr\u00e8s-vente (SAV)Le fabricant suisse de machines-outils Willemin-Macodel a choisi Actricity et sa solution ActiServices afin de structurer et optimiser son service apr\u00e8s-vente international ainsi que son Field Service Management. L\u2019objectif est de r\u00e9pondre de mani\u00e8re pr\u00e9cise, transparente et coh\u00e9rente \u00e0 des exigences de service industriel [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":14254,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[39],"tags":[],"class_list":["post-14236","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Digitalisation du service apr\u00e8s-vente avec Actricity - Actricity ERP System<\/title>\n<meta name=\"description\" content=\"Willemin-Macodel digitalise son service apr\u00e8s-vente international avec Actricity et ActiServices pour un SAV industriel performant.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/actricity.com\/fr\/willemin-macodel-accelere-la-digitalisation-de-son-service-apres-vente-avec-actricity\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Digitalisation du service apr\u00e8s-vente avec Actricity - Actricity ERP System\" \/>\n<meta property=\"og:description\" content=\"Willemin-Macodel digitalise son service apr\u00e8s-vente international avec Actricity et ActiServices pour un SAV industriel performant.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/actricity.com\/fr\/willemin-macodel-accelere-la-digitalisation-de-son-service-apres-vente-avec-actricity\/\" \/>\n<meta property=\"og:site_name\" content=\"Actricity ERP System\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/actricity\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-05T12:53:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-09T09:29:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/actricity.com\/wp-content\/uploads\/2026\/02\/digitalisation-service-apres-vente-industriel-willemin-macodel-actricity.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Daniela Schaffter\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Daniela Schaffter\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/actricity.com\\\/fr\\\/willemin-macodel-accelere-la-digitalisation-de-son-service-apres-vente-avec-actricity\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/actricity.com\\\/fr\\\/willemin-macodel-accelere-la-digitalisation-de-son-service-apres-vente-avec-actricity\\\/\"},\"author\":{\"name\":\"Daniela Schaffter\",\"@id\":\"https:\\\/\\\/actricity.com\\\/#\\\/schema\\\/person\\\/cc54d96a1a19cf100a2e99870d765328\"},\"headline\":\"Willemin-Macodel acc\u00e9l\u00e8re la digitalisation de son service apr\u00e8s-vente avec Actricity\",\"datePublished\":\"2026-02-05T12:53:05+00:00\",\"dateModified\":\"2026-02-09T09:29:23+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/actricity.com\\\/fr\\\/willemin-macodel-accelere-la-digitalisation-de-son-service-apres-vente-avec-actricity\\\/\"},\"wordCount\":1657,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/actricity.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/actricity.com\\\/fr\\\/willemin-macodel-accelere-la-digitalisation-de-son-service-apres-vente-avec-actricity\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/actricity.com\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/digitalisation-service-apres-vente-industriel-willemin-macodel-actricity.jpg\",\"articleSection\":[\"News\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/actricity.com\\\/fr\\\/willemin-macodel-accelere-la-digitalisation-de-son-service-apres-vente-avec-actricity\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/actricity.com\\\/fr\\\/willemin-macodel-accelere-la-digitalisation-de-son-service-apres-vente-avec-actricity\\\/\",\"url\":\"https:\\\/\\\/actricity.com\\\/fr\\\/willemin-macodel-accelere-la-digitalisation-de-son-service-apres-vente-avec-actricity\\\/\",\"name\":\"Digitalisation du service apr\u00e8s-vente avec Actricity - 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